Globe Telecom Complaints

I decided to use the feature "Chat with Gie" via Globe at home App, around 2:40AM. I received a response that due to pandemic and long chat queue waitinh time is between 10-15mins. Which I waiting patiently. Finally I got another reply and while I was typing my inqury... suddenly the agent sent me this copy paste script "(customer), we still did not get a response from you. Please do chat with us again when you are available. Furthermore, you can also use our Globe One or Globe at Home apps for assistance. Have a wonderful day!" So, I waited.. then another message askinh if I'm still connecte, and again while I was typing my response, same script was sent that since they did'nt receive a response I need to wait and start over the inquiry. This situation started 2:40AM until 8:30AM imagine how many time I received this bullsh*t script? I wasted my time and they couldn't even wait for my response? they couldn't wait for 2-3mins? I have a screenshot that I will attach. This is very unprofessional, imagine almost 5hours that I've waite for someone to assist me while them... couldn't even spare 3-5mins of their time?? I am also working as customer service in an international account/company, this is not how you should deal with your customers.

Good Day!

I am reaching out to file a complaint againts Globe Telecom. We are a former Globe subscriber and we have a problem with them.

During lockdown last year, we experience so low internet connection that is why we always call to Globe for them to send a technician in our home. However, all those technician cant fix the issue since our place is almost out of scope of Globe (technician explaind). So we decided to just cut off our line. That time, it was a second lockdown in our place. We tried reaching out to them via call however it did not connect to a cust representatuve rather a spiel that since its lockdown they do not have support something like that. So we stop, but the connection was already lost at that time. Meaning we do not have internet connection anymore. Finally when lockdown was lifted a customer service contact us and saying that we should pay our balance of 4000+ in which i complained since we do not consumed this months and we are reaching out to them to cut our service. But the cust rep only say that we should contact a certain email address to cut off our line. So i got the email address and at ghe same day emailed about it. But there was no response. So I was agitated by this and paid the last month we got connection. I got the receipt and send it to the email address they gave.

However, just a few days ago i received an email that says the Globe will file a suit againts us since we refuse to pay the balance. There is an email there to be contact for a discussion regarding this, we have contacted it and there was no response again.

If you wonder why we dont call Globe, it is because if your account is disabled your call will not go through. Since an account number is needed in the robot phase before you can get a cust representative.

Below is the screenshot of the email we sent, im afraid that I cant give you a call history since the only phone that has a signal in our place is a keypad. Since its keypad, it only has limited storage, so we are constantly deleting messages and calls.

I hope you can help us.

Thank you so much!

I subscribed a Home Broad Band package offered by Globe Telecom availing their offered bundle package of 150 Gigabyte monthly, 10 mbps and mobile landline. However, I learned only last two-weeks ago that Globe is only giving me 50 Gigabyte per month since the beginning of my connection in 2017 until now. I've learned it myself when I personally went to one of their outlet in SM Marikina City through their Customer Service. I asked the Customer Service personnel who assisted me to verify my account and trace back when the 50 gigabyte started and he said that it started since the first month of my wifi subscription. I wonder why our wifi gigabyte easily consumed in 1-2 weeks time. And yet, Globe Telecom is charging me P1299 since ever the date of my connection in 2017 until now with only 50 gigabyte.

I want justice on this. Globe have been stealing from me and charging me too much of what they promised to give me. Last May 4, 2021 I visited Globe Office in SM Marikina City and file my issue. They provided me reference no. for this issue and I did follow up yesterday May 7, 2021 but no feedback or any actions taken yet. So, i asked the assisting lady technician/personnel to expedite my concern. They haven't gave me any document aside from the reference no. SP121050000380. I want Globe Telecom to settle this discrepancies and bridge of contract and lying and overcharging they did to me since 2017.

I hope you can help me on this.

1.) I have no Globe at home postpaid internet connection for more than a week and the app and automated hotline keeps telling me there’s an outage so my request for a tech visit is not being scheduled. 2.) I reached out to different channels. They do not have a CS hotline to accommodate after sales complaints and concerns. Their FB and Twitter chats were all unreliable—-you are just literally talking to a Chatbot! 3.) Yesterday I went to their store and they will have someone in a “virtual pod” to assist you but the speakers’ volume are too low, you can barely hear it. It could have been a hotline instead of spending money on a virtual pod wherein it is almost the same as the hotline since it is just like talking over the phone.
4.) they told me to go online to set an appointment for repairs and follow up on my concern which was not resolved in the “virtual pod”. So I went home and just hoping that I can reach out to them anytime by setting an appointment online for someone to call you back but when you go online, it wont let you set an appointment for concerns like reconnection or repair. You will have to click on “New plans and sales-related concern” for your appointment to go through.

5.) Yesterday night, my brother tried twitter chat again and the agent told my brother that our account shouldn’t be affected by the outage.??! Haha. But then, no follow up replies after we told the agent that we still dont have internet connection.

Globe telecom is just after pure sales and disregarding customer experience. Until today, we still don’t have a connection. What now, Globe? Most of the companies providing CS already have a work-from-home set up. Why cant a multinational like Globes do it?

I got a globe lan commection during pandemic for me to continue working. then suddenly i need to change address or got an small apartment near on my previous apartment. globe telecom promise to reconnect my plan to the new address for free same with what the sales agent told me then it takes 4months before they get back to me and said that no slot on my area then i ask them what about my mom's house they still said the same, but after a week my sister go to globe for the new installation and immediately they put a globe line to our house. so i ask again if they can connect it to my new apartment still no slot' then when i ask if it is okay to disconnect the line they said there is a disconnection fee of 7500 plus nee to pay atleast 2months of my bill plus the prev bill that due even there is no data used. how rude globe is. they said that i should look for a place to live that has a slot for them to reconnect the line? how pathetic all of there service, i will never ever recommend or used globe internet again!!! if possible i will also sue them for what they did they gave me all misleading information for them to benefits. now i had a bill of almost 11k whithout using there service they said its in the contract no one explain to me and i did'nt even sign anycontract!

GCash unexpectedly had their loading service broken! What is worse is that this occurred right when my load is about to expire and I attempt to prevent the expiry!

When I used other mediums such as convenience store load, the transaction failed when I already paid the price in full!! Fix your problems Globe before I ended up filing for inadequate services and theft!

Been dealing with my dispute issues for 2 months now. Already filed ticket on My Globe One and all but never resolved instead they will just closed the ticket. Im getting incoming calls I think from globe by they never speak at all instead they hang up.

What a poor customer service experience!!!!

I tried to apply for a wireless internet connection last Friday, Mar 19, 2021, from this provider hoping I could get a hugher speed for my connection. It was declined due to unpaid balance for a mobile account that has long been cancelled.

This was also the reason why my application last July 2020 was declined. So I processed the payment for the amount and told the agent it was then paid sending them the screenshot.

But I was told the same reason of the disapptoval last Friday. I got furious so I contacted them through messenger. Again they asked verification details which I happily provided. They then said the information I provided did not match their record. As far as I know the only thing that was changed about me is my last name since I got married.

All I wanted to know is where they credited the payment I made last year, I even sent the screenshot of the gcash payment transaction. Why is it still showing that there was unpaid amount on the previous account. As far as I remember, I requested the mobile account to be cancelled since the contract has ended and that the user no longer want to continue with the contract.

I have called and emailed Globe customer care several times already since January and yet our concerns regarding unposted payments for 2 billing periods (Oct.1-31,2020 and Nov.1-30,2020) remain unsolved. I have already emailed our proofs of payments and payment details and yet they still do not address our concern. They disconnect our lines several times and promised us that they will already post our payments but until now, this continues to trouble us. Our account involve several postpaid lines since we are business account and our employees need these for their daily business transactions. Globe's rendering us very poor customer service and this is affecting our business

It's been 3months since my volume boost is not working. Im always running out of data. Nobody will hepl me. When i try to avail volume boost it says i have still pending request. Almost 3months still not fix and nobody will answer me directly what happened to my internet. Im good customer i always pay my bills. Anyone could help me this

Today Sunday March 7th, 2021 we lost our internet connection for more than 10 hours with no information from Globe Telecom. However our neighbors which are consumers of the same ISP have internet with no problems at all. Not only today but on the past days it has been a struggle to restart the router for more than 20 times per day. Estimating our connection losses it's more or less 5 hours per day.

I come in SM SANLAZARO GLOBE on Dec.14,2020 to complain regarding my simcard has some one use it especially NETFLIX which I don't watch.I tell them to cut it and I get new no.And they said after 3days the new no.it will be active and they will cut the old one but UNTIL NOW THEY DINT CUT and I still receive the bill.So how can I pay I don't use it.

An employee from Globe assisted me on my postpaid application and asked 8k in exchange of 1 day process and product delivered to me the next day. I never received the item and my money was gone. The employee name is Sirius Langkay.

I requested for a transfer of location for my internet connection more or less 2 weeks before we transferred to our new location. We transferred January 22,2021 and it was still not transferred. I visited the store 2 times and even tried to call them several times. The lady at the store told me it will only take 3 days from the day I visited the store (it was January 20) but after 5 days, it was still not transferred. I visited the store again and was informed there was an outage so they can't transfer it yet. To cut it short, my internet connection was transferred last January 29. Note that I am working from home and was not able to report for 7 days because of their delays. I asked for a compensation for all the inconvenience and the lady at SM Cebu told me her assistant manager would call me but did not receive any calls. I set up new appointment again and no one is calling me now.

How can I file a legal complaint against globe? During this pandemic, I thought it would give me convenience and peace of mind that I can take care of this online. Since October, they provide nothing but stress. Now, the biggest concern I have is the first bill. Where I am seeing more than 24k bill even though my plan is only P799. I want to return this phone and get a refund. I dont want to deal ever with them.

It has been more than a month since I've requested support to fix my home internet connection and until now Globe Telecom has not provided proper action to address this issue causing big inconvenience and possible charging on my account despite no internet service on the billed date.
Calls are redirected to automated calls and no customer service agent to speak with to get real answeres. Emails, twitter and messenger texts are left unanswered with no solution!

My sister has been continuously contacting Globe for about more than a month now and she has talked previously with Globe Telecom agent confirming reversal of paid Netflix subscription that was never connected to her postpaid plan. She paid it because she was disconnected with outgoing transactions knowing she should not be paying that. As of today they are constantly ignoring us. We are still following-up the reversal and another bill they indicated another Netflix subscription. The affected account mobile number is 09178903995. We have all the proof that we can give confirming we contacted Netflix about this with assurance of any information not connecting to any Globe Telecoms invalid transactions. Thank you in advance if you can give us feedback with our complaint.

I lost my connection for 4 days. Thinking it was just a usual "outage", i reported it to globe and they scheduled repair, which was then postponed on the first scheduled date. My work was compromised as i badly needed internet connection as a BPO employee working at home. Then came the day of my scheduled repair. The technician told me that the cause of the loss of my connection is that someone, which for sure is also a globe technician, pulled out my connection from the original port and replaced it with an unknown and unregistered one. I am paying on time yet you are exploiting your customers. Do something on this globe!

My account was erroneously renewed by Globe store Malabon. Because of this my account was charged Pre-Termination fees. Part of the charge still remains on my account and because of this my account keeps on getting disconnected every month, this has been going on for 5 months now. Right now my account is disconnected again and they have not reconnected it, it's hard to talk to someone in authority there. Aside from that, since they erroneously renewed my account, my contract got extended for 2 years and this still has not been actioned also.

Inconsistent customer service personnels and dishilonesty on call upgrades on billing start of the upgrade. Let these be a valid reasons to close all my globe accounts and possibly lauch a complain at DTI..