Bad customer experience - No internet connection and Unreliable CS - Consumer Complaint for Globe Telecom

1.) I have no Globe at home postpaid internet connection for more than a week and the app and automated hotline keeps telling me there’s an outage so my request for a tech visit is not being scheduled. 2.) I reached out to different channels. They do not have a CS hotline to accommodate after sales complaints and concerns. Their FB and Twitter chats were all unreliable—-you are just literally talking to a Chatbot! 3.) Yesterday I went to their store and they will have someone in a “virtual pod” to assist you but the speakers’ volume are too low, you can barely hear it. It could have been a hotline instead of spending money on a virtual pod wherein it is almost the same as the hotline since it is just like talking over the phone.
4.) they told me to go online to set an appointment for repairs and follow up on my concern which was not resolved in the “virtual pod”. So I went home and just hoping that I can reach out to them anytime by setting an appointment online for someone to call you back but when you go online, it wont let you set an appointment for concerns like reconnection or repair. You will have to click on “New plans and sales-related concern” for your appointment to go through.

5.) Yesterday night, my brother tried twitter chat again and the agent told my brother that our account shouldn’t be affected by the outage.??! Haha. But then, no follow up replies after we told the agent that we still dont have internet connection.

Globe telecom is just after pure sales and disregarding customer experience. Until today, we still don’t have a connection. What now, Globe? Most of the companies providing CS already have a work-from-home set up. Why cant a multinational like Globes do it?