Globe at home bill complaint - Consumer Complaint for Globe Telecom



SENDER
Maria Diana Salunga
RECIPIENT
Globe Telecom
I got a globe lan commection during pandemic for me to continue working. then suddenly i need to change address or got an small apartment near on my previous apartment. globe telecom promise to reconnect my plan to the new address for free same with what the sales agent told me then it takes 4months before they get back to me and said that no slot on my area then i ask them what about my mom's house they still said the same, but after a week my sister go to globe for the new installation and immediately they put a globe line to our house. so i ask again if they can connect it to my new apartment still no slot' then when i ask if it is okay to disconnect the line they said there is a disconnection fee of 7500 plus nee to pay atleast 2months of my bill plus the prev bill that due even there is no data used. how rude globe is. they said that i should look for a place to live that has a slot for them to reconnect the line? how pathetic all of there service, i will never ever recommend or used globe internet again!!! if possible i will also sue them for what they did they gave me all misleading information for them to benefits. now i had a bill of almost 11k whithout using there service they said its in the contract no one explain to me and i did'nt even sign anycontract!
Comment
COMPLAINT #14113 - Other Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.