Good Day!
I am reaching out to file a complaint againts Globe Telecom. We are a former Globe subscriber and we have a problem with them.
During lockdown last year, we experience so low internet connection that is why we always call to Globe for them to send a technician in our home. However, all those technician cant fix the issue since our place is almost out of scope of Globe (technician explaind). So we decided to just cut off our line. That time, it was a second lockdown in our place. We tried reaching out to them via call however it did not connect to a cust representatuve rather a spiel that since its lockdown they do not have support something like that. So we stop, but the connection was already lost at that time. Meaning we do not have internet connection anymore. Finally when lockdown was lifted a customer service contact us and saying that we should pay our balance of 4000+ in which i complained since we do not consumed this months and we are reaching out to them to cut our service. But the cust rep only say that we should contact a certain email address to cut off our line. So i got the email address and at ghe same day emailed about it. But there was no response. So I was agitated by this and paid the last month we got connection. I got the receipt and send it to the email address they gave.
However, just a few days ago i received an email that says the Globe will file a suit againts us since we refuse to pay the balance. There is an email there to be contact for a discussion regarding this, we have contacted it and there was no response again.
If you wonder why we dont call Globe, it is because if your account is disabled your call will not go through. Since an account number is needed in the robot phase before you can get a cust representative.
Below is the screenshot of the email we sent, im afraid that I cant give you a call history since the only phone that has a signal in our place is a keypad. Since its keypad, it only has limited storage, so we are constantly deleting messages and calls.
I hope you can help us.
Thank you so much!