Unposted Payments - Consumer Complaint for Globe Telecom

I have called and emailed Globe customer care several times already since January and yet our concerns regarding unposted payments for 2 billing periods (Oct.1-31,2020 and Nov.1-30,2020) remain unsolved. I have already emailed our proofs of payments and payment details and yet they still do not address our concern. They disconnect our lines several times and promised us that they will already post our payments but until now, this continues to trouble us. Our account involve several postpaid lines since we are business account and our employees need these for their daily business transactions. Globe's rendering us very poor customer service and this is affecting our business