I tried to apply for a wireless internet connection last Friday, Mar 19, 2021, from this provider hoping I could get a hugher speed for my connection. It was declined due to unpaid balance for a mobile account that has long been cancelled.
This was also the reason why my application last July 2020 was declined. So I processed the payment for the amount and told the agent it was then paid sending them the screenshot.
But I was told the same reason of the disapptoval last Friday. I got furious so I contacted them through messenger. Again they asked verification details which I happily provided. They then said the information I provided did not match their record. As far as I know the only thing that was changed about me is my last name since I got married.
All I wanted to know is where they credited the payment I made last year, I even sent the screenshot of the gcash payment transaction. Why is it still showing that there was unpaid amount on the previous account. As far as I remember, I requested the mobile account to be cancelled since the contract has ended and that the user no longer want to continue with the contract.