I subscribed a Home Broad Band package offered by Globe Telecom availing their offered bundle package of 150 Gigabyte monthly, 10 mbps and mobile landline. However, I learned only last two-weeks ago that Globe is only giving me 50 Gigabyte per month since the beginning of my connection in 2017 until now. I've learned it myself when I personally went to one of their outlet in SM Marikina City through their Customer Service. I asked the Customer Service personnel who assisted me to verify my account and trace back when the 50 gigabyte started and he said that it started since the first month of my wifi subscription. I wonder why our wifi gigabyte easily consumed in 1-2 weeks time. And yet, Globe Telecom is charging me P1299 since ever the date of my connection in 2017 until now with only 50 gigabyte.
I want justice on this. Globe have been stealing from me and charging me too much of what they promised to give me. Last May 4, 2021 I visited Globe Office in SM Marikina City and file my issue. They provided me reference no. for this issue and I did follow up yesterday May 7, 2021 but no feedback or any actions taken yet. So, i asked the assisting lady technician/personnel to expedite my concern. They haven't gave me any document aside from the reference no. SP121050000380. I want Globe Telecom to settle this discrepancies and bridge of contract and lying and overcharging they did to me since 2017.
I hope you can help me on this.