Globe Telecom Complaints

Last January 2020, a sales person from Globe Telecom offering me an upgrade to 20 mbps speed with a streamwatch device. I said I can use the 20mbps speed but I am not sure about a streamwatch device I am not going to use because I already have cable tv. The sales person said I should be able to get a hundred channels and I can try it for free for 6 months. After using it for a week, I learned that I have to pay a separate subscriptions on this online streaming channels to get the channels. I requested to return it and asked them to cancel the charges. After a few weeks of calling Globe hotline, I finally was able to speak to a supervisor named Dwayne Santos on January 16, 2020 who instructed me to return the device at their store in Robinson's Place, Bacolod City and gave me a reference # QAW20010002636.
The person at the Globe store received the device, spoke to an agent over the phone about the return, scanned a return form and I was assured they will deduct the charges from my bill every month.
I had been making follow ups every month about the charges via their Facebook page and chat and no one can help me.

I was waiting for my billing statement for the month of September 2020. I followed-up with Globe Telecoms (thru FB messenger chat) and they informed me that my postpaid plain is terminated/disconnected. How can they terminate a plan without a customer's consent? I have no outstanding balance and I always pay on time. The Globe customer service did not give me an explanation. They are not even helpful. It is also difficult to get thru their number because it automatically disconnects. I am attaching my last billing statement for your reference and the message sent by Globe.

I had Globe internet Connection at home for a couple of months now. I wanted to transfer the service to a different address. When the pandemic started, I lost my job and got hired to a new company. to cope up with the new company I am into, I have to move to a different address. I tried to call their hotline but it only gave me a reminder about how things are now required to be process through their app. I tried working things through the Globe at home app and transfer my service to a different address but it gave me an error saying " something went wrong". I tried it again a couple of times but it is still giving me the same error. I tried to reach out through their chat support via Facebook Tweeter and Facebook Messenger but I don't think any one is willing to help. They asked about what is the concern all about and asked about the account number and then after a couple of days and worst lasted even months I still can't get any response from them. Until now my service is still active and continuously billing me and decided to proceed with the cancellation . Again I can't reach anyone . The app does not have the option to cancel and I can't get any help form their hotline and chat system. I am just so frustrated now. I need the service in my new address but when I decided to cancel, The sales agent that says can not help for cancellation cause they only process new service activation which I understand says I will pay termination fee and all sort of charges. I was told by this sales agent that the service where I transferred to has no available slots for the Internet connection. Now when I check online and see for service eligibility on my current address, It shows available. This is just so unfair. I keep on paying something I can not use and Can not even be transferred and will still be charge for other things. I need to have this complaint be heard.

Globe always eatup my load Everytime i buy a 50 pesos load it takes my 5 pesos load so im force to buy 10 peso load giving alert that i use data even if my mobile data is off don't be so greedy or i will find people with the same problem to have a formal complaint to Ntc please fix this problem.

We lost the phone dial tone several days after our globe internet was installed and activated. After 2 weeks we lost the internet too and globe keeps cancelling the tech visit since according to the text message they are sending, there is a problem in our area which they need to resolve. This has been going on for weeks. We need internet to work. Their messenger account and globe at home app are both useless. The globe office scheduled a tech visit and we were told a tech would cone in 3 to 5 days. It’s the 5th day and still no tech.

Globe Telecom deactivated my postpaid account last September 10 all because of a so- called 5k balance I had for a postpaid plan that was disconnected from two years' ago. They are two separate accounts under my name,but the recent one was deactivated by Globe after a third party agent called me last September 3 and informed me of a 5k balance which accordingly I must settle. Lets say it is under my accountability to pay it because it was a terminated plan,but why disconnect permanently my other line which has no connection at all with the other except for the same account holder which is me? Because you saw it as a way to get me to settle for that postpaid plan balance which I do not intend to pay knowing that my only balance shouldve been at 700 only ( the monthly plan amount I subscribed to) two years ago.
And your center's cust service agent told me,that my postpaid account was recently deactivated because of an overdue balance of 9 pesos. Gosh! I have had previous past due balances with this account before which even amounted to 200 pesos at least. But my line was only temporarily disconnected until I get to pay the past due- not permanent deactivation. So why now, after that third party rep contacted me? It was simply not a coincidence.I can really smell something fishy when your center's agent queried me, " You're account has been permanently cancelled or deactivated". Did you request it to be so? Your question just only proved to me that you are well aware that only an account holder can request for reactivation and not anyone else. Clearly,someone did a very good job of messing up with my account especially because my convo with that 3rd party agent did not end on a friendly note.And now, you would not cater my request to reactivate my postpaid account (with a different mobile number) if I won't settle the 5k balance. This is frame-up in the truest sense of the word. You have no concern for your consumers.That mobile number you intentionally deactivated was my business number,something my clients have been used to contacting me. You have no idea how this has affected my professional life. Because although getting a new number is easy to do, that would mean I have to start from scratch again because of Globe's "mukhang-pera" na attitude. What you did is outright violation of a customer's rights and I intend to fight for my rights because what you did was totally unfair and inconsiderate for a company whose mission should've been to connect people and not to make money out of them especially in this time of the pandemic. Thank you!

Its been 2 days already that we dont have internet connection. Issue happens on sep 14 in the afternoon the los status keeps blinking red. We are working from home we might loss our job. Please fix it soon as possible we are currently no work no pay . We are stressful about this. We tried to call customer service multiple times but no one answered. We went to the office . Multiple times they sent a technitian to fix the box on the street but they cant figure it out. Both me and wife are working from home we are losing a big amount of money.

I'm Carmina and a Globe fibre subscriber, I installed my service back on April 25, 2020 due to the WFH set up as having work is really important for me especially this time of pandemic, on 09/15/20, I lost my connection while working and it was really frustrating as I needed to go out and go to the nearest sales office in my area which I rarely do since I am anxious about going outside due to covid 19 and the internet issue I had experienced heightened my fear and depression of losing my job due to the internet connection they were not able to fix for almost 3 days now and my job is at stake since I work from home, Im a bread winner and knowing that looking for another job is really scares me as Im a sole bread winner of my family, they do not give regard to the current situation wherein internet connection is really essential especially to those working at home brought about by the pandemic.

We had our Internet connection installed last year around October. We already paid upon installing it. We only used it for a week and we lost Internet connection. We called customer service numerous time but we didnt receive any call back. Its been 7 months and still not resolved. We don't have an account number but we have the receipt.

They cannot provide an update to their customers who needed higher upgrade speed to their customers working at home and needed help. Their customer service representative at hotline 7730-1000 hangs up the customers calls when they did not know what they are doings. Letting the customers left no idea of what they would do.They cannot provide their uograde they cannot see your information on their system and they cannot provide customers account number. They are doing scam.