Globe Telecom deactivated my postpaid account last September 10 all because of a so- called 5k balance I had for a postpaid plan that was disconnected from two years' ago. They are two separate accounts under my name,but the recent one was deactivated by Globe after a third party agent called me last September 3 and informed me of a 5k balance which accordingly I must settle. Lets say it is under my accountability to pay it because it was a terminated plan,but why disconnect permanently my other line which has no connection at all with the other except for the same account holder which is me? Because you saw it as a way to get me to settle for that postpaid plan balance which I do not intend to pay knowing that my only balance shouldve been at 700 only ( the monthly plan amount I subscribed to) two years ago.
And your center's cust service agent told me,that my postpaid account was recently deactivated because of an overdue balance of 9 pesos. Gosh! I have had previous past due balances with this account before which even amounted to 200 pesos at least. But my line was only temporarily disconnected until I get to pay the past due- not permanent deactivation. So why now, after that third party rep contacted me? It was simply not a coincidence.I can really smell something fishy when your center's agent queried me, " You're account has been permanently cancelled or deactivated". Did you request it to be so? Your question just only proved to me that you are well aware that only an account holder can request for reactivation and not anyone else. Clearly,someone did a very good job of messing up with my account especially because my convo with that 3rd party agent did not end on a friendly note.And now, you would not cater my request to reactivate my postpaid account (with a different mobile number) if I won't settle the 5k balance. This is frame-up in the truest sense of the word. You have no concern for your consumers.That mobile number you intentionally deactivated was my business number,something my clients have been used to contacting me. You have no idea how this has affected my professional life. Because although getting a new number is easy to do, that would mean I have to start from scratch again because of Globe's "mukhang-pera" na attitude. What you did is outright violation of a customer's rights and I intend to fight for my rights because what you did was totally unfair and inconsiderate for a company whose mission should've been to connect people and not to make money out of them especially in this time of the pandemic. Thank you!