Last January 2020, a sales person from Globe Telecom offering me an upgrade to 20 mbps speed with a streamwatch device. I said I can use the 20mbps speed but I am not sure about a streamwatch device I am not going to use because I already have cable tv. The sales person said I should be able to get a hundred channels and I can try it for free for 6 months. After using it for a week, I learned that I have to pay a separate subscriptions on this online streaming channels to get the channels. I requested to return it and asked them to cancel the charges. After a few weeks of calling Globe hotline, I finally was able to speak to a supervisor named Dwayne Santos on January 16, 2020 who instructed me to return the device at their store in Robinson's Place, Bacolod City and gave me a reference # QAW20010002636.
The person at the Globe store received the device, spoke to an agent over the phone about the return, scanned a return form and I was assured they will deduct the charges from my bill every month.
I had been making follow ups every month about the charges via their Facebook page and chat and no one can help me.