No internet and dial tone - Consumer Complaint for Globe Telecom

We lost the phone dial tone several days after our globe internet was installed and activated. After 2 weeks we lost the internet too and globe keeps cancelling the tech visit since according to the text message they are sending, there is a problem in our area which they need to resolve. This has been going on for weeks. We need internet to work. Their messenger account and globe at home app are both useless. The globe office scheduled a tech visit and we were told a tech would cone in 3 to 5 days. It’s the 5th day and still no tech.