Transfer of Service Location/ Cancellation - Consumer Complaint for Globe Telecom

I had Globe internet Connection at home for a couple of months now. I wanted to transfer the service to a different address. When the pandemic started, I lost my job and got hired to a new company. to cope up with the new company I am into, I have to move to a different address. I tried to call their hotline but it only gave me a reminder about how things are now required to be process through their app. I tried working things through the Globe at home app and transfer my service to a different address but it gave me an error saying " something went wrong". I tried it again a couple of times but it is still giving me the same error. I tried to reach out through their chat support via Facebook Tweeter and Facebook Messenger but I don't think any one is willing to help. They asked about what is the concern all about and asked about the account number and then after a couple of days and worst lasted even months I still can't get any response from them. Until now my service is still active and continuously billing me and decided to proceed with the cancellation . Again I can't reach anyone . The app does not have the option to cancel and I can't get any help form their hotline and chat system. I am just so frustrated now. I need the service in my new address but when I decided to cancel, The sales agent that says can not help for cancellation cause they only process new service activation which I understand says I will pay termination fee and all sort of charges. I was told by this sales agent that the service where I transferred to has no available slots for the Internet connection. Now when I check online and see for service eligibility on my current address, It shows available. This is just so unfair. I keep on paying something I can not use and Can not even be transferred and will still be charge for other things. I need to have this complaint be heard.