Charged unathorized Netflix registration - Consumer Complaint for Globe Telecom

My sister has been continuously contacting Globe for about more than a month now and she has talked previously with Globe Telecom agent confirming reversal of paid Netflix subscription that was never connected to her postpaid plan. She paid it because she was disconnected with outgoing transactions knowing she should not be paying that. As of today they are constantly ignoring us. We are still following-up the reversal and another bill they indicated another Netflix subscription. The affected account mobile number is 09178903995. We have all the proof that we can give confirming we contacted Netflix about this with assurance of any information not connecting to any Globe Telecoms invalid transactions. Thank you in advance if you can give us feedback with our complaint.