Stolen Connection - Consumer Complaint for Globe Telecom

I lost my connection for 4 days. Thinking it was just a usual "outage", i reported it to globe and they scheduled repair, which was then postponed on the first scheduled date. My work was compromised as i badly needed internet connection as a BPO employee working at home. Then came the day of my scheduled repair. The technician told me that the cause of the loss of my connection is that someone, which for sure is also a globe technician, pulled out my connection from the original port and replaced it with an unknown and unregistered one. I am paying on time yet you are exploiting your customers. Do something on this globe!