Lack of service - Consumer Complaint for Globe Telecom

I requested for a transfer of location for my internet connection more or less 2 weeks before we transferred to our new location. We transferred January 22,2021 and it was still not transferred. I visited the store 2 times and even tried to call them several times. The lady at the store told me it will only take 3 days from the day I visited the store (it was January 20) but after 5 days, it was still not transferred. I visited the store again and was informed there was an outage so they can't transfer it yet. To cut it short, my internet connection was transferred last January 29. Note that I am working from home and was not able to report for 7 days because of their delays. I asked for a compensation for all the inconvenience and the lady at SM Cebu told me her assistant manager would call me but did not receive any calls. I set up new appointment again and no one is calling me now.