My account was mistakenly renewed by Globe store Malabon - Consumer Complaint for Globe Telecom

My account was erroneously renewed by Globe store Malabon. Because of this my account was charged Pre-Termination fees. Part of the charge still remains on my account and because of this my account keeps on getting disconnected every month, this has been going on for 5 months now. Right now my account is disconnected again and they have not reconnected it, it's hard to talk to someone in authority there. Aside from that, since they erroneously renewed my account, my contract got extended for 2 years and this still has not been actioned also.