Clicks Store - Head Office Complaints

South Africa - Clicks Pharmacy Hyde Park Centre, Cape Town
+27 21 460 10097

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Resolved Complaints ( 2 )

Clicks Store - Head Office has 2 resolved compaints. Good Job!


Consumer Complaints ( 426 )

SENDER
Lydia Geja
My first bad experience EVER at clicks pharmacies. Visited clicks garden route mall Today to get flue meds and vitamins.Lady told me to look vitamins in aisle while she process my flue meds. .I walk up and down in aisle but could not find any. Went back and ask her where the other gentleman is who normally gets out of his way to get me all my requested meds without me having to walk up and down and strugle. to find.She said he on leave although I saw him afterwards.She finally stands up and walked straigt the aisle where the vitamins were kept Afterwards she told me Funds were almost exhausted without offering me cheaper vitamins or how much I must pay in.I did get the flu meds though.
This is certainly my last visit ever to any click pharmacy outlet.Forgive me my poor English.All the clicks personnel are normally very friendly and much helpful. This incident was definitely a first and left a bad taste in my mouth.

Iknow I will never hear a word from clicks. I will definitely never do any business with clicks pharmacy in my life. I know you have enough customers to care about my complaint.


REGARDS
LYDIA GEJA
0760169396
Membership nr 565494130

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COMPLAINT #15540 - Customer Service Issues
SENDER
Asther
I visited Clearwater clicks on the 8th of June.. I always shop at Clicks Clearwater for the 1st time I have been humiliated buy your cashiers making a joke of me to other clients. I had to turn a go back and ask the cashier if they are making a joke of me and laughting on my account.If you wanna make a remark of customers don't do it while they are still in at the till point wait at least for them to leave than laught. I came back to speak the managers on duty to explain what had transpired. I am not happy with your cashiers... If they wanna laugh and make jokes of at customer they should be in a comedian field... I feel that I was humiliated by your cashier... Also keep in mind I have 18 staff works under me and if that happened in front of me as a manager I would displine my staff... I will never shop at click Clearwater my scripts that I have with your pharmacy will no longer be renewed with this store..
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COMPLAINT #15508 - Customer Service Issues
SENDER
Tosca Jacobs
Whenever me and my aunt go to clicks at Capricorn mall the security either follows us or wants to check bags and slip,see the problem is that she blatantly show she thinks we are thief's because today I decided not to join aunt in the shop and just stand at the door I watched her and she wasn't aware,she never checked anyone else's bags and asked for slips just when aunt came she asked for the slip and ask to check the bags and before aunt went in too she asked aunt to leave her pnp shopping bags at the baskets infront and not take it in with her...she does this all the time,it makes one feel really shit and humiliated and not wanting to shop there anymore....I worked for clicks too and u know the manager was frisked by that security as we were talking to her and she just walked out and didn even try to sort it out or comment,we were never also frisked Infront of customers
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COMPLAINT #15492 - Service Issues
SENDER
Delicia Adams
I made a appointment with the nurse at the clicks capricorn clinic for 9am, I was on time and ready to see the nurse, however I ended up having to 35mintues just to hear that the nurse will not be coming in. And because of this I missed a day of work.
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COMPLAINT #15475 - Other Issues
SENDER
Zanele Gcingca
I was at Maponya mall Clicks today at 12:40 and went to the makeup department I met a lady that was very rude when I tried to speak to her I was asking about a make up brand but she threw a fit and shouted I then asked again why she was rude she the told said kanti don’t you know what you want in a loud rude voice and then continued to count her stock and utterly ignored me leaving me alone because of that I decided to go to another branch Bara mall where I got good service please do something about her cause she can’t talk to anyone in that manner especially customers
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COMPLAINT #15448 - Customer Service Issues
SENDER
Freda Bennett
After getting flu vaccine at Clicks Glengariff Pharmacy, Sea Point on 12th April, I got the flu on weekend of 2nd May. Did I get the maximum full strength vaccine for my age, being 72? If so, why did I get the flu?
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COMPLAINT #15446 - Product Issues
SENDER
Dorothy gonsalved
I was at clicks tshwane mall, I wanted to buy a sharpener and the security wanted to take the sharpener from my hand to give to the cashier and told me when I get there they will give it to me. I am a regular customer at clicks tshwane mall,if clicks can't have items on the shelf please put it by the cashiers.i have bought so many small items from clicks and other shops but that never happened to me,that's a bad customer service,will never go there again and I just work across from them.
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COMPLAINT #15430 - Customer Service Issues
SENDER
Aradhna Sewpuchan
The pharmacist on duty at Howick KZn refused to give me my mums medication received by the government as according to her, they don't do so on the weekends. When I enquired about people coming from the rural areas, the reply was 'I will try to help you'. Then asked for the hospital card which I was never asked for before. My id and mums id were insufficient. It was obvious she was too lazy to get off her chair. We need people like this employed in pharmaceuticals. I have been helped countless times by competent pharmacists who think about the people
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COMPLAINT #15417 - Service Issues
SENDER
Egnes Nono Mogale
On the 5th of June 2021 I went to Clicks at Eyethu Mall to buy a morning after Pill, the pharmacist was very rude. She was judgemental, I have never been so humiliated. The look and the way she questioned me and threatened not to give me the pill. I tried explaining why I cud not do family planning. She just showed me how well educated she is. If I have sex with my partner and the condom break what must I do, it's not like I use the pill as a contraceptive. I explained to her her that I did try to go to the Dr so I can rather start contraceptives as Condoms are becoming not safe for me anymore. But having that lady question me like that and even blocking me from ever purchasing the pill at any clicks pharmacy. I respect her work but she must not use her position to make people feel small. Honestly after that experience I will never go back to clicks pharmacy at Eyethu Orange Farm. when she gave me the pill she just threw the cage with a disgusted look. What pains me is that I explained to her that I was supposed to go for my Depo shot in February but didn't as I buried my father in Jan was suffering from Depression, and it's now that I will make time to go get the Depo shot. As I usually use Condoms,

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COMPLAINT #15405 - Service Issues
SENDER
Penelope Cindi
Hi hope you find this complaint inconsiderate....I’m typing currently from Clicks pharmacy in Orange Farm Eyethu Mall,I find it very distressing and unprofessional for your pharmacist to be asking for permission from the main member of the medical aid and making them aware that one is in purchase
My story is I have my baby covered on his baby daddy medical aid,please note I haven’t been in contact with the father for 3years so this was an agreement we had....so please put yourself in my shoes,what if the main member is in a meeting or cannot answer their phone?it means I won’t be able to purchase medications for the baby...I find this process unnecessary when Discovery notifies it’s clients,I felt like I’m stealing from the medical Aid because I’m not added to it... but funny thing is all required documentation are provided and what’s mostly annoying again is it is not the first time I’m buying from this pharmacy and this is the only Clicks the Only I mean who does this..even click in the riskiest places like park station.
Please look into this
I was assisted by Sabelo Sithole I almost lashed on the poor guy cause of my frustrations that’s clicks fault.
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COMPLAINT #15369 - Service Issues
SENDER
Kamohelo Machitje
The service at Click Mimosa , Bloemfontein is absolutely terrible. I have been in the prescriptions line for close to an hour. The pharmacists are terribly slow. I do not think people that are ill should be waiting in a queue for this long. Something needs to be done about this service , it needs to be more Efficient.
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COMPLAINT #15335 - Customer Service Issues
SENDER
Marcia maseka
I went to Clicks The Crossing Mafikeng on 02 June 2021 jut before they closed to collect my pre-packed chronic medication. When I got to the car I realized that there is 1 box of Bilocor 10 that is short (they have me only) and there was a bottle of
Venteze-2, I don't know what these are for. When I went back, the security told me pharmacy people have already left and I must come back the following day. Mind you, I don't stay in that area and I have to use my petrol to sort out a mess that was created by incompetent staff.

Why is there no quality check before meds are given to patients? This is an inconvenience.
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COMPLAINT #15321 - Other Issues
SENDER
Dintle Mahuzi
After a year and couple of collecting my chronic medication, Clive Daniels the Pharmacist at Clicks Pharmacy Howard Centre refused to give me my chronic medication,with a valid script from my DR, he said he can override Dr's orders even when I offered my Dr's cell number and telling him I don't have medication at the moment. I won't buy or collect medication from any Clicks, I refuse to be humiliated and disrespected like that. The way he spoke to me I felt so small in front of other customers
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COMPLAINT #15277 - Customer Service Issues
SENDER
GiftTshabalala
On 2021 06 01 my child collected my medicine at at Clicks Sharon's place 89 Lilian nooyi street the dispenser who helped her she scouted her that she must write the medication that she wants because we are collecting medication and not drinking it my child is not a doctor I'm on chronic 6 months she shouted her in front of people embarrassing her
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COMPLAINT #15266 - Customer Service Issues
SENDER
Marlene Appelcryn
I was at Clicks Malelane today to get my grandkids script filled they were so slow it took 45 minutes standing there at the counter with a sick child while the lady kept asking some rlse questions about something on the script. There was another lady with a very sick child next to me she complained twice and ask if they could hurry up as her child was crying no one took any notice or even apologize for the inconvenience. Really bad service
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COMPLAINT #15259 - Customer Service Issues
SENDER
Kirby Wentzel
I work in Sandton city level 5 banking mall for Franco International Salon.
So naturally if I am need of medical assistance I go to the chemist store in clicks which I have been doing for years now. Today I felt a complete lack of empathy from one the assistant there by the name of Makungu who treated me with complete sarcasm when I asked for scheriproct for a condition that I suffer from that causes bleeding ulcers on my anus,a very sensitive subject I might add. I was completely stunned by her reply. I will be posting it on hello Peter if this situation is not resolved. I look forward to your response.
Regards Kirby Wentzel
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COMPLAINT #15243 - Other Issues
SENDER
Olwethu Mavela
Clicks at Kenako Mall Port Elizabeth has their New Trading Hours plugged on the door that says store closes at 17:30 but a couple of customers where there 17:10 the store was already closed.
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COMPLAINT #15227 - Other Issues
SENDER
Charmaine Brown
I had open jaw surgery. Part of my release medication was an existing script at Clicks N1 pharmacy. I contacted the pharmacy to send link for payment and delivery urgently. 1 day later, lots of pain, difficulty with speaking again contacted them. 3rd day get a call to say medication on the way. I explain something is wrong I need link to pay first. Well incorrect medication received. I again contact the pharmacy manager Lucas Rashidi (not sure of spelling) as he laughed when I asked for his surname and put phone down in my ear. I called back. He answered and again laughed putting phone down in my ear. This caused me considerable stress as he was delaying my medication being received. I have since paid for my medication via link 10h00am which is still not received 16h52.
Please assist. Day 5!
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COMPLAINT #15225 - Customer Service Issues
SENDER
Jeadre Harrington



This is jeandre Harrington

I have been a customer for over 10 years ..but this is now ridiculous



Firstly clicks Westgate mall is the store I have major issues with .
1.i have bipolar disorder (it's a mental health disorder)
2.i have my script loaded at any clicks convent to me.
3.i have never registered for them to prepackaged my medication for collection and dont recive sms from them either
3.i specifically remind the pharmacist at the stores when loading my scrip to please make it central so I can collect at any branch
4.i do this because I'm on the road 90% of the time and I need to be able to acsess my medication anywhere
5.yesturday I went to the store in zevenwaght mall to go and load a script and also get my medication as I had none left it was time to get my new monthly meds.
Oh to my surprise Again FORVTHE FORTH TIME THE PHARMACIST AT WESTGATE MALL HAS PROCESSD MY MEDS THRU MY MEDICAL AID WHICH KEANS I COULD ONLY GET OT THERE
AND I WAS VISITING FAMILY AND WAS ALREADY PASS THERE CLOSING TIME AT WESGATE SO I OBVIOUSLY COULDNT MAKE IT
6.THIS IS NOT THE FIRST TIME THIS WILL BE THE 5TH TIME THIS HAPPENS TO ME
7.THE MEDICATION I TAKE IS TO ASSIST ME MENTALLY AND ALSO TO HELP ME HAVE A GOOD NIGHTS REST
WHEN I DONT TAKE MY MEDICATION I CANNOT SLEEP SO YES I HAVENT SLEPT FOR OVER 23 HRS NOW
IM A STAY AT HOME MOM OF 3 KIDS HOW DO YOU EXSPECT ME TO FUNCTION WHEN I DONT SLEEP FUNCTION WHEN I DONT TAKE MY MEDICATION
THIS IS DETREMENTAL TO MY HEALTH
I SUFFER WHEN I DONT TAKE MY MEDICATION

THE FIRST 3 TIMES I ACCEPTED THE APPOLGY FROM THE PHARMACY AND MOVED ON STILL AGAIN NOT GETTING MY MEDS AND RODDING OUT THE NIGHTS UNTILL I COULD GET TO WESTGATE CLICKS

THE LAST TIME THE PHARMACIST GAVE ME ADDITUDE TELLING ME OS HELPLING ME BY PROCESSING MY MEDS TO AVOID A QUE


I DONT CARE I NEVER ASK F9R THAT SERVICE BECAUSE ITS POINTLESS FOR ME IT DOEAT HELP ME IN ANYWAY

THEN I HAVE CALLED YOUR HEADOFFICE PPL RATHER SENDING MY CALLS ALL OVER FORST CUSTIMER SERVICE WHERE I HAVE TO REPAET MY COMPLAINT
THEN THEY GAVE ME A NUMBER TO XALL WHICH DOSENT EXISIT
I CALLED THE PHARMACY DEPARTMENT 4 TIME AND NO HELP AT ALL NOW THEY GIVING KE THIS EMAIL

WELL THINGS RRMAIN TO BE SEEN IF THIS EMAIL EVEN ENDS UP WHERE IT SHOULD


I WILL BE GOING TO OMBUDSMAN'S IF I DONT GET ANY FEED BACK TODAY

I CANNOT AND WILL NOT ACCEPT A SIMPLE SORRY THIS TIME

THEY ARE CAUSING ME SERIOUS HELATH ISSUES THAT I CANNOT ACCEPT THIS ANYLONGER


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COMPLAINT #15216 - Customer Service Issues
SENDER
Nwabisa Samente-Stephans
Hi

I went to buy at clicks an item on my app deals. On my slip the app deal discount is reversed and the cashier couldn't assist. Supervisor was called she couldnt understand why as well and she said there is nothing they can do as the customer service line is closed.
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COMPLAINT #15191 - Billing or Collection Issues