Clicks Store - Head Office Complaints

South Africa - Clicks Pharmacy Hyde Park Centre, Cape Town
+27 21 460 10097

File a complaint

Consumer Complaints ( 3 )

SENDER
Liz Mofokeng
Good day

Based on the current promotion brochure. I wanted to purchase the silver egg boiler and a baby and junior Epimax cream that are on the catalog. Unfortunately i have not been able to find the products at our local clicks in Meyerton Gauteng (Vaal Triangle). This was on the 4th of May while the special was already running for 2 day by then. However, i had spoken with one of the managers there and he had promised to organise the products for me as they were never received by the store.
I had left my contact details so that they can inform me about when i can get the products. I had not heard anything from then, so i had visited the store again on the 7th May and they weren't there either.

The manager was not on duty but i had left the message with one other instore manager. It is the 9th May and i had not heard anything from them and still unable to get my products.

I am based in Meyerton, i found the catalog here and i am supposed to get the products here. It is unacceptable that i as the customers, have to gp through all the hustle just to get the products. It is unreasonable to have products displayed but yet not in store. I am very unhappy and frustrated, also because this is not the first that this happens.

I need the products and i am not going to go out of town just for them as it will be extra costs to me again.
Please take care of this situation as soon as possible or I will be forced to direct the complaint to the Customer Complaint Commission.
Reply by Liz Mofokeng on 15 May, 2019
The regarding the stock issue that i had with Meyerton Clicks. The issue has been resolved. With the help of Mojaki the store manager, i got the products that i had requested and got more information about online shopping and collect.
I am a regular customer and Meyerton clicks has been very helpful with all of my visits. This was just a hick up that needed to be swallowed.

I would like to send thumbs up to Mojaki and the rest of the Clicks Meyerton team that were so helpful.
Comment
COMPLAINT #1796 - Delivery Issues
SENDER
Doris Mwanza
On the 31st December 2017, I went to Click at EYETHU MALL Orange Farm and bought a KABROK Cordless Kettle . The kettle burn while switch on to boil water and the bottom part is the only part damaged. I went to Clicks to get an exchange but was told the warranty on the kettle its only for the kettle not the bottom part of the kettle but the kettle is cordless and came with the bottom part and its ony 18 days since I bought it and the manager refused to take it back.
Comment
COMPLAINT #1518 - Refund / Exchange Issues
SENDER
Lungelo Mehlomakulu
My script is kept by Clicks Pharmacy in Hyde Park centre, I'm in London I have been trying to get hold of them because I am running out of my medication, they do not respond at all. My life depends on this medication, please assist THIS IS VERY URGENT, I have only two days medication left.
Comment
COMPLAINT #1511 - Customer Service Issues