Consumer Complaint Database

Paano gagawin ko para sa hindi ko nagamit na enternet, nakabitan kami last August 21, 2020, tapos nawala connection ng August 28, 2020, ngayon September 18, 2020 naayos din, tapos ang bill ko 2,447.58, samantalang nag down ako ng 1,500.00, dapat 1,625.00 lang dapat kasi 25mbps lang naman kami, at pa...Read All
Emelda D. Estrada
Reference# SS-08-1376484, Applied Aug.3, 2020. Paid on Aug. 4, 2020. I received a message of Installation, Aug. 10, 2020. Received again a message on Aug. 14, 21 & 28, 2020, informing me that the installation was on Queued & apologizing for the delay.. As of this date Sept. 18, 2020, i don't know th...Read All
COMPLAINT #6436 - Service Issues
Glendelle Alburo
I am very frustated of the way your BOGO CITY CEBU BRANCH does its daily transaction, people are standing, wandering when will they be entertained!!! No priority number!!! No customer service at all!!! I am so aghast at how they manage the business!!! I was waiting there, standing for a good 15 minu...Read All
COMPLAINT #6435 - Customer Service Issues
Anna Marie Batadlan
Hi converge.

Isang Buwan na buhat ng magbayad kami ng 1500 lagpas na nga eh! yung 10 days nyo after ng payment naging 1 month. Anong nangyari? Hindi ako naniniwala sa sabi sabi until na experience ko. Oo nga pala husband ko ung nagregister. Inayos agad namin ang payment makabitan lang kami. Inst...Read All
Gracelle Escasinas
Grabe naman, mahirap ba talaga yung correction of contact details para di ciya macorrect up until now. I've follow up again 2x after the escalation wala man lang improvement.

Saan ba talaga pwede mag-escalate ng issue yung may actions sa management??...Read All
Good day. I am Richard C. Sison. I wish to inquire on how to file an action through your Office, relative to an your erring Converge Installer/Contractor.
I applied for you internet services on Aug 1, 2020. After 4 days, i received an e mail from Converge IT Solution informing that my application w...Read All
Image attached
COMPLAINT #6431 - Other Issues
On Monday, 14 September I used one of the NEDBANK ATMs in Gateway Mall. I withdrew R600. As I took out my card (Huawei incentive card), The money went back into the ATM.Teller Bernie logged the query. She is an absolutely unhelpful incompetent teller. I had no communication from the branch and after...Read All
Image attached
COMPLAINT #6429 - Customer Service Issues
Sep.5 nag send ako ng item sa LBC Ylaya branch. 3-4 days daw going to cavite for pick up so i decided to follow up Sep. 11 but still not in the branch sa cavite kasi nag track din yung reciever kung saan na yung item nya. and nag follow up ulit ako ng Sep. 15 & 18 but still not in the lbc cavite the...Read All
COMPLAINT #6427 - Service Issues
Paul ariel Lunar
Ibinalik po yung package ko sa shipper hindi manlang po ako ininform ng lbc branch sa tanauan mag two months kona hinihintay kaya nagbaka sakali ako pick up nalang pagdating ko sa lbc tanauan wala ndaw dun yung package ibinalik nada sa shipper dapat manlang ngtry na kontakin ako para ako nalang sana...Read All
COMPLAINT #6426 - Delivery Issues
Myrna L.Nario
For super dooper delay installation matatapos na taon ni ho wlang confirmation kung makkabitan ba or hindi.daming reklamo sa inyo ni isa wlang sumasagot sa reklamo nmin mga subscriber....Read All
COMPLAINT #6425 - Other Issues
Nastassia Bent
I bought a laptop from Courts in March 2020 for school and from the very moment I brought the laptop home and turn it on I realize it was extremely slow I didn’t pay it any mind said I’d just work with it. September came and it’s now time for me to go onto my online classes and would you imagi...Read All
COMPLAINT #6424 - Product Issues
Ampuriire Asenath
I only can access UBC
And yet I have just bought this recorder
After being told
That the first month is for all channels
Am in nakawa
Gotv no 7528470977

I want to register for mygotv app...Read All
COMPLAINT #6423 - Other Issues
sefikile nkomo
good day i would like to complain about clicks festival mall, dispensary section, as a loyal customer i had been purchasing my medication with medical aid since 2015, today 17/09/2020.At around 14:00 i went to purchase my medication, the gentleman who was assisting me said i need to produce my ID in...Read All
COMPLAINT #6422 - Customer Service Issues
nitha kushul ramchunder

My Name is Nitha, I have been a customer of Vodacom for +-17yrs, my account number is QC-284808-3.
I am on Flexi 55 package in which I get R55 airtime and 500mb of data. I have 3 numbers so I pay +-R200 pm. My account has been upgraded in July to a Flexi 390, this has been done WITHO...Read All
COMPLAINT #6421 - Contract Issues
Nolubabalo Gomba
Evening.I bought laptop in your store and find out that it has problem,I took it back.My laptop had lost in your store mechanist.The store promised to refund me between 7-14 days.Those 14 days of refund process are already passed.I would like to know what is happening regarding my refund.Thank you....Read All
COMPLAINT #6420 - Refund / Exchange Issues
It's a scam website I only bought from them after I seen fake positive review on other websites. And it's not just me a lot of people got scammed...Read All
COMPLAINT #6419 - Other Issues
K Ceballo
I honestly should have checked this site before I decided to change my Internet provider. This has been the worst transaction I have ever experienced. It's as if they don't care about customers at all. They said it'll only take 3 business days for my payment to reflect on my application but it's bee...Read All
COMPLAINT #6417 - Customer Service Issues
Charlotte Dickson
Good day, I just want to understand what is the difference between a proof of address from the municipality and from the accounts/billing address? I went to Barkly West Pep stores to purchase an LTE TELKOM simcard but they refused to help with the proof of address from my clothing account. They said...Read All
COMPLAINT #6416 - Service Issues
Thandi Sani Mahlangu
Dear Pep stores I am very disappointed at your services. I sent my elderly money via pep store money transfer at crossing mall at soshanguve, when she tries to withdraw the money at ABSA ATM it says "Transaction not allowed".
I went to the shop and ask them to help me they said I must call pep cus...Read All
COMPLAINT #6415 - Customer Service Issues
Makhotso Njokwe
I purchased a Samsung A2 in November 2019, in June 2020 it started giving me problems it would say phone is overheating and I should switch off some apps then it turns off the problem persisted I then decided to take phone bad to the store I purchased to be sent for repairs under warranty on 30 Aug ...Read All
Image attached
COMPLAINT #6414 - Guarantee Or Warranty Issues