Consumer Complaint Database

Yolandi Thyssen
Good Evening

I would hereby like to inform you about my PATHETIC experience with City to City the past 3 weeks. I traveled with my kids from Cape Town and it was a nervewrecking ride as the driver was reckless... When myself and the other passengers asked him to slow down, he made us quiet. When...Read All
COMPLAINT #1629 - Service Issues
babotseng sereko
I lodged a claim on the 02 December 2018,i was told that the accessor will be attending the car soon but till now there is no exact time frame to say when will i have the feedback from the accessor,may i please be assisted accordinly as a paying client that i am....Read All
COMPLAINT #1628 - Customer Service Issues
Josephine Mhlontlo
I opened a lay -bay at Bradlows in Cape Town. I cancelled my due to financial reasons. I cancelled the lay bay on 30 October 2018 and i was told it would take 21 days to the refund to processed, until this day i am waiting on my money. I have been to the shop numerous times and every time I am told ...Read All
COMPLAINT #1627 - Refund / Exchange Issues
Sarika Bhooshun
Fego Caffé
Whilst waiting 20 minutes to be served before deciding to leave I had the horrifying experience watching the disgusting behaviour of Manager Reza at King Dhaka Airport. He spoke to the staff in an abusive manner and was literally screaming across the room for orders. He repeatedly mentioned how he s...Read All
COMPLAINT #1626 - Customer Service Issues
As a driver if u even late as we stand in parkstation with no bus from 7h40 as written on my ticket,the bus left parkstation 09h50 and when people where entering he refuses bags to enter telling people to go back with a laptop bag to put it underneath,if anything happens or it gets lost who is respo...Read All
COMPLAINT #1625 - Other Issues
The bus travelling from Hope Town to Cape Town is more than 10 hours late. I have been following up on the bus all night and no one answered. When I called in the morning to follow up, the person who answered didn't apologize for the inconvenience but rather swore on me and dropped the line. I have ...Read All
COMPLAINT #1624 - Service Issues
Ajay Lalbahadur
My wife purchased a few items from Bradlows phoenix, we settle the account in advance and in September this year, however bradlows failed to notify any of the credit bureau, causing my wife's credit score to drop, as it reflects that we are not making payment, which is now affecting us from taking a...Read All
COMPLAINT #1623 - Service Issues
Ntwa John Rantsho
Hi, it's with sadness inform that translux is fail to comply ,Becouse since we stuck from 01H20 am till 06H00 and we are lucky of God coz two weels went out.But the problem is translux management didn't even act on this issue. We are on N3 more that 6 hour's poor service delivery and they risk with...Read All
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COMPLAINT #1622 - Delivery Issues
Elaine Pretorius
I am very unhappy with translux pretoria. As the lady never told me its not refundable and i ask her i want a early bus 2 O'Clock what your webside said and she said no there is only at 15:30. I can get a bus from greyhound for 2. And now she doesn't want to refund me. She is not a friendly person a...Read All
COMPLAINT #1621 - Refund / Exchange Issues
Jonathan van wyk
Hi there im a passanger on trunslux and im on my way home from Kimberly and thismorning the bus stoped to find out the vattery is dead, when we asked the driver the situation all we got back is scilence we have been stuck in springfontain for almost 3 hours and nobody can gove the passangers a solut...Read All
COMPLAINT #1620 - Repair Issues
Wanda Kriek
Travelling down Garsfontein street on 10/11/2018 with my boyfriend, I used my phone's camera function to apply make-up in the car as we were late for a function. A Menlyn Taxi Ass Taxi Driver showed me the middle finger and I just waved at him. (I was not driving and in the passenger seat and thus ...Read All
COMPLAINT #1619 - Other Issues
On 10/11/18 went to Barcelos (Berea) order the R132.90 full chicken meal ,firstly there was no one at the till to take my order while they were just sitting and chatting, and then there was a problem with speed point-network issues they said (Understandable), went to withhdraw money came back got my...Read All
COMPLAINT #1618 - Product Issues
I bought stir fry this afternoon at around 15:55 then when I opened the container, it was rotten. I went to back to the shop to lodge a complaint about the product. The security and the cashier were friendly and willing to help then they called their manager who came and started asking me that whe i...Read All
COMPLAINT #1617 - Product Issues
marietjie van wyk
My sister was on the bus from bloemfontein to paarl on 30 sep 2018.
the driver of the bus was rude to my sister he told us that it is not his job to do the luggage and he said he is in a hurry he need to go to cape town still.

She lost her bag that was in the boot of the bus. we fill in a claim ...Read All
COMPLAINT #1616 - Other Issues
Nomkhosi Tshapa
Spekko Rice
I found a worm inside 2kg brown rice. I am so disgusted! I bought it from Spar in Hillcrest. Please advise what to do in this regard.

I am so disappointed.
...Read All
COMPLAINT #1615 - Product Issues
Florah Makhubela
I bought a bedroom suit on laybuy on the 13 January 2018 and finished my instalment on the 8 September 2018 and they delivered on the 11 September only to find out the mirror was broken they took it bad and they came back on the 13 September 2018 with incorrect bedroom suit and they took it back and...Read All
COMPLAINT #1613 - Delivery Issues
Veni Patchapa
Been to Nandos 3 times, always get told offer not available. Drive through and car park empty. Bad service by cashier . Unaware of menu details
...Read All
COMPLAINT #1612 - Product Issues
afika sigwili
enjoyed my meal with my family and the waitress was very kind and efficient. ..however upon leaving I asked a straw at the front desk...ansie was very dismissive and full of bad attitude as she responded pointing a finger to me that she was busy taking to a white man. ..thanks to micheal he gave me...Read All
COMPLAINT #1611 - Customer Service Issues
Christopher Tuelo Madede
Good day Team,

How long should i wait to hear of my application status Jabu from Sasolburg kept saying i should wait...sent him all relevant docs he requested now he does not even pick calls if i call him......Read All
COMPLAINT #1610 - Customer Service Issues
Ms Makinde
Hair City
The entire haircity team in Menlyn which are Tumi, Lesego Shabangu, and Thembi would not refund an amount if R750.00 which was overcharged on my bank account on Saturday 20 October 2018 in their shop. I was told refund would be done on Monday 21 October 2018 and they have not done the refund.

T...Read All
COMPLAINT #1609 - Refund / Exchange Issues