KIA MOTORS - HEAD OFFICE (Complaints) Complaints

well this is the 3rd trans in 6 months 2 were replaced within 1 month of each other the first one was on a trip 2-5 weeks to fix the 2nd one took 2months to fix the 3rd took 2weeks
well the service righter said it finally took the updates really every time it went in a new update was imputed im a little upset over the constent updates and the 3rd trans i know kia paid out over 71 million in fines and lawsuites but the tell me after the first 2 trans were closed the 3rd one still is a closed case

Bongani Khwela the salesman from Kia Pinetown in Durban went out of his way to get me to purchase down to the point where he promised to handle everything including my insurance. “ Just find an insurance I’ll handle everything else from there” I asked him will I need to send pictures of my car to the insurance? “No you don’t need to send any pictures to your insurance because your car is brand new” he responded. A month later my insurance contacts me telling me there is information missing Pictures of the car etc. I called Bongani to find out he was so rude to me telling me it’s not his job to do that and hung on me while still trying to talk to him about this error that could have costed me awhole insurance claim. How was my car released from the dealership with such information missing? Furthermore I don’t mind having to take the pictures myself but the treatment he gave me was unnecessary and extremely unprofessional. I took huge offence since he went above and beyond to get me to purchase then turns and ill treats me when the car has left the dealership. Furthermore this man couldn’t have cared enough to even contact me on time about my disk and plates and I had to run after him till the last day the temp expired I had to pick my plates and disk at a mall at night because of his incompetence. This was my first car purchase and I’m highly disappointed on the service I received from this man. I would never recommend kia to anyone I know. Do better.

received a recall notice i the mail which was concerning as it stated my car could catch on fire. I have a small child who is always with me in vehicle. I contacted Fort Lauderdale KIA and I was informed that they could not determine over the phone whether or not my vehicle was part of the recall even though I purchased my vehicle there. I find this very disturbing and unprofessional that I would have to bring my vehicle possible in twice while driving an possible unsafe vehicle ,recall # 21v137

Why when I am purchasing brand new car, found the production date of the car by APR 2020, and car's tyres production by JAN 2020, means 18 months from date of purchasing.

While all the cars in showroom showing production date by JAN 2021.

WHY SELLING OLD STOCK WITH SAME PRICE AS NEW STOCK?? WHIOUT INFORMING THE CUSTOMERS....

I purchased a car from KIA TOTI in October 2020. It was a 2018 model and only plus minus 10 000km on the clock. On picking it up from the Dealer, I noticed the bumper wasn't flush with the rest of the body but thought I may be just imagining. I enquired(even before I bought the car)whether or not it was in any kind of accident and was told no.The lip kept slipping out and I kept just pushing it back, not realising it was actually broken off that's why it kept coming out.5 Months later I am still driving and get pulled over by my brother driving in front of me to tell me that the bumper side is sticking out.I took it to Kia where I live and they inspected the car and showed me where the bumper was actually broken, by the clips and said it cant be repaired, must be replaced because it will keep breaking. I contacted Kia Toti on the 9th April and to date have been trying to get this sorted out. They have been giving me the run around. I have been to 4 different panel beaters and all have told me the same thing that it cant be repaired and must be replaced. Kia will not let me use an Approved Dealer and sent me to a small panel beater in the back streets. I went to them and they also told me it cant be repaired. I sent KIA the quote from them as well and they have not replied to my email. They want me to drive all the way to Toti which is 102km from where I live and get my car repaired there. I told them it was not possible as it was too far away and I have to be at work and how do I get back home from there etc. I am sick and tired of the run around. I would never have purchased a vehicle from them had I known all these problems would exist. They did not disclose that this car had indeed been in some kind of accident and had a broken bumper. If I knew, I would have went somewhere else to buy a car. My other Kia Picanto I bought brand new from Durban and never ever had any problems with them. the service was excellent compared to Toti that has pathetic service. At this stage I wish I could just return the car and forget I ever bought it from Toti and never go back to that Dealer. I need this sorted out as soon as possible. I am driving around in a car that has a lip hanging in the front and its embarrassing. I have never been in any accident in all my years of driving. My old car has ALL Original parts because I replaced it with originals and its now over 15 years old but still looks brand new so I take pride in my vehicles. If Head Office cannot help me I will be forced to take this matter even higher.

I bought a brand-new KIA Sportage 4,5 years ago at KIA Motors Somerset West. It is still under guarantee. The service has never been good, but it turned for the worst recently. Although I have a problem in which there is no discussion with the dealer that it should be repaired under guarantee, nothing is happening. Telephone calls are not answered most of the time and if I get contact, I am told that I will be called back with a status update. It is a problem that was mentioned with my last service on 11th February this year. After many complaints I got in contact with the dealer principal, who guaranteed me that he would personally see that the problem was solved soon and that within a couple of days I would hear how the problem would be solved. After sending again proof of the problem on WhatsApp the same day as requested, I noticed that the WhatsApp was never opened. A telephone call I made a week later to inform the status was answered and I was told that I would get an update within an hour. This is more than a week ago. Phone calls are not answered anymore and no reactions to voice mails. I intended to buy a new Kia Sportage 4-wheel drive beginning of next year, but due to the service I received and receive, it will not be a KIA.

I booked a Kia sportage car from shaikh Zaid road branch, and during inspection after registration found manufacturing date by APR 2020, Tyres manufacturing date JAN 2020, means 1.5 year old... Which not acceptable

Take care: all the car in showroom while booking was manufactured date JAN 2021

A price of a Polo from 239 Saturday to 235. Then 230 on Monday. I called Monday afternoon to confirm deal was off. I settled for 235 down the application got my installment then to be told the manager said 239
Really bad service and cannot be trusted

My vehicle has been in Kia of Carson for 2 months. I have tried contacting service manager Danielle Hernandez regarding this problem but he has not returned any of my calls. Please call me when time permits.

I booked my Vehicle in Dec 2020 with all advance payment, With Name Mr Fazeel Ali Awan (Pakistan) and they gave me delivery time Feb 2021, but 5 months passed, i am still waiting, i am contacting too much, but no proper response, very poor service from kia, very negative response from your end. I am working in Newspaper, now desire mail is just for my evidence, after 2 day i am going in court against KIA motor, and also publish in news, and also claim , because of not responding, because of delaying issue.

I would like to share that I currently have a Burgundy 2014 Kia Optima with only 50,000 miles. I say "only" because I am upset that the clear coat has been severely peeling off when it shouldn't be at this rate. At 32,000 miles I took it to a Kia dealership to notify them of the peeling, although at that time it was not drastic. They notified me that the paint was included within the warranty but up to 30,000 miles. However, the coat is coming off on the entire front, hood, trunk and door handles. Looking at other Kia Optima's similar in age I do NOT see any peeling. When I made the decision to buy a Kia, I was a bit hesitant because I had not heard many great reviews. However, after looking at this car, my wife and I loved it and thought we would disregard past reviews and purchase it. Seeing the peeling and the lack of empathy from the Kia dealership has made me think that I should have gone with my gut instinct.

Attached are photographs of the peeling - please note that the peeling has gotten worst. I am asking that you please assist me in disregarding the warranty that specifically covers the paint/peel so I can get this fixed free of charge.

Its been almost 1 and a half month waiting for proper assistance from kia toti and head office they have taken my car for sorting but have brought it back with no fog light cover I'm waiting over 2 weeks now no1 has contacted me the head office kefentse has only given feedback when I told her I'm still awaiting someone to call me from the dealership I'm now awaiting feedback from Garry scott on social media as no1 wants to assist me they service is absolutely pathetic from the dealership right up to head office no assistance what so ever I will never advise anyone to purchase from them they should be posted up so they dont mislead other customers

Hello,

My name is Nia-I am the title clerk at James Chevrolet of Johnstown in New York. We paid off a lease for a mutual customer on March 8th, 2021 and the check was cleared on March 17th, 2021. After a month of not receiving the title, a call was made (April 2nd,2021) to get an update. We were told the title was mailed out to us on March 19th, 2021 and that they could not issue a duplicate title because the title wasn't considered missing until 30 days of mailing. We then called again on April 15th, 2021 to get a duplicate. The agent we spoke to said that he was going to put in a request but there was nothing more he could do. On April 23rd, 2021 we called again to see if the request went through and if the title was mailed out. That agent told us that she saw the request but there was no other notes in the system and that she was contacting the title department and for us to call back in 3 business days for an update because there was no more she could do and no one else we could speak to about the matter. Three business days later (April 28th, 2021-today), we called again to get the update from the title department. Three agencies tried telling us that we did not put in a request for a duplicate title and that they will do that again. We asked to speak to a supervisor, the first one hung up on us and we had to call back. The second supervisor said there was no update and that the matter was handed over to another supervisor but wouldn't let me speak to them. We have sold this vehicle on March 9th,2021 and are now having issues with New York State Department of Motor Vehicles because we have not received the title. New York State has a law that if we do not receive the lien release and/or title within three business days after our payment has cleared it is a $10,000 fine and because of this matter we will be reporting you to the state as of today -April 28th, 2021. Attached will be a copy of the check clearing our bank account, the check we sent, notes we took when we called, and a copy of the NY State L

Bought a kia rio clutch on cold start in firts gear shutter very bad i was told to wait to months for a part this is not acceptable

The fuse holder was loose resulting in the inability to deactivate the alarm. The vehicle was towed and the fuse holder secured. I was advised that towing is not covered as no warranty repair was done or code existed for the repair. Liquid capital would bill directly for the towing cost. A part not fitted correctly is certainly a warranty issue. The matter was resolved. Kia's system must be updated to include codes to honor the warranty. The customer should not have to get involved in internal incompentencies between Kia and the road side assist which is given by Kia as a selling point.

Hi

I purchased a Kia sportage about 6 months ago from Kia Silverlakes, it was a used SUV with 30000km.

We did our first service since the purchase two weeks back and the service report stated that the splash tray is missing and needs to be replaced.

This was clearly not on the van when I bought it and I would not have noticed it when taking delivery.

Please advise what need to be done as Kia Silverlakes says they cannot assist me now.

Regards
Kessie

I purchased 2021 Sorento SX. My vehicle came with no home link. I traded in a 2016 Sorento SX. I have a 2021 Sportage SX.both of those vehicles came with home link. My new 21 Sorento SX did not come with home link.I was told to
Use the clicker that came with the garage door opener. if I wanted home link it would cost $369.00. I find this disturbing as purchasing the higher end SX would come with everything. Ironically the Sportage 2021 came with home link. As being a true and tested customer to Kia. I find this very disappointing.
Charlie Devita

Good evening,

I am writing this email regarding my first service at Kia Sheikh Zayed.
First of all the person who welcomed me, Mr Ouasuilah , was not very nice. I know people have to be professionals and aren't supposed to smile all the time but he was really not welcoming.
If it was the only problem, I would have dealt with it but unfortunately it was not.

I dropped my car on Tuesday afternoon, he filled in the paper which I had to sign. Do you find it normal that I have to sign the form while we haven't checked the car first (knocks scratches...). So I had to ask to check it. We notified a knock on the driver side door. I am sure you understand that's in your interest as well. I also have a pajero and I had a Renault before and they always did it without asking.

THEN, I came to collect my car today (Saturday) since I was working on Thursday. Again, not very friendly... he told me everything was checked so I could leave and gave me a paper (which I thought was a recap of the service but in fact I had to give it to security).
I was told to go get my car on the parking outside and I noticed that it had been washed but probably when the service was done 2 days before and it was left outside so it was very dusty. I have always had my car washed when I collect it!!

THEN, I take great care of my car, I never park it without putting the removable sun shade heat shield because I know that within a year my steering wheel would be damaged. So I was very upset when I noticed my car stayed 2 days in the heat and sun without it.

THEN, what shall I say about hygiene mesures... do you find it normal that I had to remove MYSELF the cling film around the steering wheel???? Of course it is normal that you put some to protect your staff but by not removing it, do you imply that you protect your staff from me and I do not deserve to be protected??? I have never seen that in any other service centre. They always remove it when I collect the car, in front of me!

THEN, I check my car and notice scratches on the passenger door. I didn't notice it before and when we checked it the day we dropped it he didn't either (luckily I had asked him to do his job on Tuesday, hence to notify it on the paper and nothing was there!! ) When we called him to ask, he replied "i don't know but you know we have a lot of cars here" WHAT???? I notify scratches that no one noticed 2 days before and he tells me they have a lot of cars to deal with!!! Is that how you deal with your clients??? What is the link between having a lot of cars and noticing scratches?!

I left the service center very upset and when I finally got home, I checked my service&maintenance booklet..... NOTHING MENTIONED ABOUT THE SERVICE!!! So basically if tomorrow I want to sell my car I have NOTHING to prove I did the service, no paper and nothing in my booklet !!!

Finally, I mentioned 2 problems on Tuesday: One was fixed but the second one was the delayed clock: 13 minutes late in 2 months (and I had already tested it 4 months ago). I was told this was reset. Can you explain me how you reset it and you still have the radios you programmed and the clock is STILL 13 MINTUTES LATE???? At least if you fake fixing it, set it back on time!!

To conclude, this is the worst service I have ever had (my husband has been here for 17 years so he did some...). I need you to take this email into consideration and contact me back to fix the many issues. There's no way I deal with the same person again who is not professional. And I hope you also take into consideration the hygiene measures.

Regards,
Emilie.

I took my car to Kia Polokwane. The repair quotation was 250000 which I couldn’t afford . I had to take my car now when We try to fix the car we found extra part of another car which is not for my car. And shortage of 1 part tensioner bracket. When I call the dealer they say there is nothing they can do . It’s like they are not taking the responsibility for their own mistake. They say there is no way that they could have misplaced my car part because they always put every part in the car. As much as they put extra part in my car they could have put my part in another persons car. Please help with this regards .

I buy Kia caroto koup at mokopane last year the car is giving me a problem I don't know what is going on the engine I report the meter management he take my problem simple when I set to her I don't want this car he said to me pls take the car he will pe responsible for any damage but now he chencha the agreement