Missing splash tray - Consumer Complaint for KIA MOTORS - HEAD OFFICE (Complaints)

Hi

I purchased a Kia sportage about 6 months ago from Kia Silverlakes, it was a used SUV with 30000km.

We did our first service since the purchase two weeks back and the service report stated that the splash tray is missing and needs to be replaced.

This was clearly not on the van when I bought it and I would not have noticed it when taking delivery.

Please advise what need to be done as Kia Silverlakes says they cannot assist me now.

Regards
Kessie