KIA MOTORS - HEAD OFFICE (Complaints) Complaints

Good day I have a 2012 kia koup 2 door and I need the right hand check strap only to be told the part is no longer available? That is ridiculous

I bought a Kia Sportage from Kia Silver lakes On the 15th September and since I'm an in Durban I was asked to do the registration on my side.
It's been a month now and I have not received the leicence documents and every time I asked I keep being told I will get it today or tomorrow.
The permit I was provided with expired on the 10th October and now I have an un licensed car that I cannot use.

I spoke to the salesman then the salesman ager and even the dealer principle, and each off them said that they would get back to me and it's over a week and still no feed back.

I am now forced to use an Uber to get to work while the van that i am paying for is parked off.

This is the first and last I will ever buy a Kia as this is absolutely poor.

I am not sure which side to turn now and will have to reach out to my attorney as the next option.

I bought a KIA Sportage 2019 at KIA Gold Reef motors in February 2020. My sales person was Johannes Lebepe. I collected the car and was told I will need to come sometimes to collect my spare car keys. Each time I communicate with them, they have excuses or tell me that they still need to collect the car key from their head office. On Saturday the 5th of September 2020, they asked that we bring the car so they can make the spare car key. I had to cancel my appointment as I didnt want to miss a chance of having the spare car key. To my suprice when the car got to them, they didnt have enough material to do make the car key. I am just out of energy with this people as I cant drive a half a million car without the spare car key. I always have to keep an eye to ensure the only key I have does not get locked in the car. So I have extra responsibility when they are relaxed in their office.

Please help!

Regards
Zanele

Good day,

I have no other option as to log an formal complaint, we purchased a vehicle and took delivery of the vehicle from Kia Boksburg on the 31/01/2020.

As per the sales person (RONALD REDELINGHUYS) the vehicle is accident free. We noticed there is an wheel bearing noise coming from the rear of the vehicle, the passenger window is closing very slowly (automatic windows) and the front bumper's paint is fading, we informed Ronald on the 05/03/2020, no feedback was given by Ronald followed up again on the 09/03/2020 no response on emails and no answering of phone calls. On the 10/03/2020 emailed Ronald again to follow as for it was already a week with no response, then got an email from Ronald on the 10/03 @ 17:05, he was of sick, he is waiting for his manager he will only be in the following morning to assist him with the query.

Wed, Mar 11 at 8:58 AM - Received an email from the manager - Pieter De Klerk, saying that we need to book the vehicle in for the workshop to check, then asked him if we can book the vehicle in. I replied to his email requesting for a booking for the 16/03/2020 but have not received confirmation from him.

Lockdown was announced by the President so we were unable to schedule any further bookings. As soon as the Dealerships could reopen we requested again 05/06/2020 to take the vehicle in but no reply was given again to schedule a booking.

Only received a call to from Ronald that we can collect the license disc which was also suppose to be delivered to us the following week when we took delivery of the vehicle. We collected the license disc but Ronald was not in again nor the manager, Ronald's colleague gave Andrew (owner of the vehicle) the license disc upon which Andrew asked about the problems as per above he also told us they don't sell accident damaged vehicles. But clearly there must have been panel beating done on vehicle.

The dealership was very pleasant and received great service upon applying an taking collection of the vehicle but their after sales are horrific!

I hereby request to have the queries to be attend to ASAP because we are at the end of our ropes. There was an 100 Point check done on the vehicle and passed, can not see how this possible. Email attached of the correspondence.

I purchased a white 5 door Kia Rioin 2018. When collecting the car I received only 1 key. I've been calling Fourways branch for my other key with no success.Its now 10 months since waiting.. Thanx