Used Vehicle Purchased From Kia Boksburg - Consumer Complaint for KIA MOTORS - HEAD OFFICE (Complaints)

Good day,

I have no other option as to log an formal complaint, we purchased a vehicle and took delivery of the vehicle from Kia Boksburg on the 31/01/2020.

As per the sales person (RONALD REDELINGHUYS) the vehicle is accident free. We noticed there is an wheel bearing noise coming from the rear of the vehicle, the passenger window is closing very slowly (automatic windows) and the front bumper's paint is fading, we informed Ronald on the 05/03/2020, no feedback was given by Ronald followed up again on the 09/03/2020 no response on emails and no answering of phone calls. On the 10/03/2020 emailed Ronald again to follow as for it was already a week with no response, then got an email from Ronald on the 10/03 @ 17:05, he was of sick, he is waiting for his manager he will only be in the following morning to assist him with the query.

Wed, Mar 11 at 8:58 AM - Received an email from the manager - Pieter De Klerk, saying that we need to book the vehicle in for the workshop to check, then asked him if we can book the vehicle in. I replied to his email requesting for a booking for the 16/03/2020 but have not received confirmation from him.

Lockdown was announced by the President so we were unable to schedule any further bookings. As soon as the Dealerships could reopen we requested again 05/06/2020 to take the vehicle in but no reply was given again to schedule a booking.

Only received a call to from Ronald that we can collect the license disc which was also suppose to be delivered to us the following week when we took delivery of the vehicle. We collected the license disc but Ronald was not in again nor the manager, Ronald's colleague gave Andrew (owner of the vehicle) the license disc upon which Andrew asked about the problems as per above he also told us they don't sell accident damaged vehicles. But clearly there must have been panel beating done on vehicle.

The dealership was very pleasant and received great service upon applying an taking collection of the vehicle but their after sales are horrific!

I hereby request to have the queries to be attend to ASAP because we are at the end of our ropes. There was an 100 Point check done on the vehicle and passed, can not see how this possible. Email attached of the correspondence.