Good evening,
I am writing this email regarding my first service at Kia Sheikh Zayed.
First of all the person who welcomed me, Mr Ouasuilah , was not very nice. I know people have to be professionals and aren't supposed to smile all the time but he was really not welcoming.
If it was the only problem, I would have dealt with it but unfortunately it was not.
I dropped my car on Tuesday afternoon, he filled in the paper which I had to sign. Do you find it normal that I have to sign the form while we haven't checked the car first (knocks scratches...). So I had to ask to check it. We notified a knock on the driver side door. I am sure you understand that's in your interest as well. I also have a pajero and I had a Renault before and they always did it without asking.
THEN, I came to collect my car today (Saturday) since I was working on Thursday. Again, not very friendly... he told me everything was checked so I could leave and gave me a paper (which I thought was a recap of the service but in fact I had to give it to security).
I was told to go get my car on the parking outside and I noticed that it had been washed but probably when the service was done 2 days before and it was left outside so it was very dusty. I have always had my car washed when I collect it!!
THEN, I take great care of my car, I never park it without putting the removable sun shade heat shield because I know that within a year my steering wheel would be damaged. So I was very upset when I noticed my car stayed 2 days in the heat and sun without it.
THEN, what shall I say about hygiene mesures... do you find it normal that I had to remove MYSELF the cling film around the steering wheel???? Of course it is normal that you put some to protect your staff but by not removing it, do you imply that you protect your staff from me and I do not deserve to be protected??? I have never seen that in any other service centre. They always remove it when I collect the car, in front of me!
THEN, I check my car and notice scratches on the passenger door. I didn't notice it before and when we checked it the day we dropped it he didn't either (luckily I had asked him to do his job on Tuesday, hence to notify it on the paper and nothing was there!! ) When we called him to ask, he replied "i don't know but you know we have a lot of cars here" WHAT???? I notify scratches that no one noticed 2 days before and he tells me they have a lot of cars to deal with!!! Is that how you deal with your clients??? What is the link between having a lot of cars and noticing scratches?!
I left the service center very upset and when I finally got home, I checked my service&maintenance booklet..... NOTHING MENTIONED ABOUT THE SERVICE!!! So basically if tomorrow I want to sell my car I have NOTHING to prove I did the service, no paper and nothing in my booklet !!!
Finally, I mentioned 2 problems on Tuesday: One was fixed but the second one was the delayed clock: 13 minutes late in 2 months (and I had already tested it 4 months ago). I was told this was reset. Can you explain me how you reset it and you still have the radios you programmed and the clock is STILL 13 MINTUTES LATE???? At least if you fake fixing it, set it back on time!!
To conclude, this is the worst service I have ever had (my husband has been here for 17 years so he did some...). I need you to take this email into consideration and contact me back to fix the many issues. There's no way I deal with the same person again who is not professional. And I hope you also take into consideration the hygiene measures.
Regards,
Emilie.
