Paint on Car - Consumer Complaint for KIA MOTORS - HEAD OFFICE (Complaints)



SENDER
Jesse Castellano
I would like to share that I currently have a Burgundy 2014 Kia Optima with only 50,000 miles. I say "only" because I am upset that the clear coat has been severely peeling off when it shouldn't be at this rate. At 32,000 miles I took it to a Kia dealership to notify them of the peeling, although at that time it was not drastic. They notified me that the paint was included within the warranty but up to 30,000 miles. However, the coat is coming off on the entire front, hood, trunk and door handles. Looking at other Kia Optima's similar in age I do NOT see any peeling. When I made the decision to buy a Kia, I was a bit hesitant because I had not heard many great reviews. However, after looking at this car, my wife and I loved it and thought we would disregard past reviews and purchase it. Seeing the peeling and the lack of empathy from the Kia dealership has made me think that I should have gone with my gut instinct.

Attached are photographs of the peeling - please note that the peeling has gotten worst. I am asking that you please assist me in disregarding the warranty that specifically covers the paint/peel so I can get this fixed free of charge.
Other Issues Photo

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COMPLAINT #14396 - Other Issues
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