Loose fuse holder - Consumer Complaint for KIA MOTORS - HEAD OFFICE (Complaints)

The fuse holder was loose resulting in the inability to deactivate the alarm. The vehicle was towed and the fuse holder secured. I was advised that towing is not covered as no warranty repair was done or code existed for the repair. Liquid capital would bill directly for the towing cost. A part not fitted correctly is certainly a warranty issue. The matter was resolved. Kia's system must be updated to include codes to honor the warranty. The customer should not have to get involved in internal incompentencies between Kia and the road side assist which is given by Kia as a selling point.