HAVE NOT RECEIVED TITLE - Consumer Complaint for KIA MOTORS - HEAD OFFICE (Complaints)

Hello,

My name is Nia-I am the title clerk at James Chevrolet of Johnstown in New York. We paid off a lease for a mutual customer on March 8th, 2021 and the check was cleared on March 17th, 2021. After a month of not receiving the title, a call was made (April 2nd,2021) to get an update. We were told the title was mailed out to us on March 19th, 2021 and that they could not issue a duplicate title because the title wasn't considered missing until 30 days of mailing. We then called again on April 15th, 2021 to get a duplicate. The agent we spoke to said that he was going to put in a request but there was nothing more he could do. On April 23rd, 2021 we called again to see if the request went through and if the title was mailed out. That agent told us that she saw the request but there was no other notes in the system and that she was contacting the title department and for us to call back in 3 business days for an update because there was no more she could do and no one else we could speak to about the matter. Three business days later (April 28th, 2021-today), we called again to get the update from the title department. Three agencies tried telling us that we did not put in a request for a duplicate title and that they will do that again. We asked to speak to a supervisor, the first one hung up on us and we had to call back. The second supervisor said there was no update and that the matter was handed over to another supervisor but wouldn't let me speak to them. We have sold this vehicle on March 9th,2021 and are now having issues with New York State Department of Motor Vehicles because we have not received the title. New York State has a law that if we do not receive the lien release and/or title within three business days after our payment has cleared it is a $10,000 fine and because of this matter we will be reporting you to the state as of today -April 28th, 2021. Attached will be a copy of the check clearing our bank account, the check we sent, notes we took when we called, and a copy of the NY State L