Non payment of educational pls benefit. More than a year now - Consumer Complaint for Eternal Plans Incorporated - Head Office

I have filed educ benefit claim last June 29, 2020, up to now I have not received the benefit and cannot contact the main office. The branch here in Naga City are just making excuses, is the company still existing? WHAT WILL HAPPEN TO OUR HARD EARNED MONEY INVESTED FOR OUR PRE NEED? %1@
We have a pandemic and finding it hard to make ends meet. What will happen to my childs education, if they will not pay, the plan has matured since 2019. All the orig docs were submitted to the main office tgru, Naga City Branch.. Pls act on this soonest. Thank you