LBC - Head Office Complaints

delivery man of LBC call me 6-8-2021 12:30nn with his number 0926-0469107, he refuse to deliver the documents with tracking number 1270-1320-1301 and accusing my address is incorrect. The address is complete.. Darosan Enterprise, 373 unit 3, mauban st., san jose, quezon city. he delay the delivery and saying it will deliver following day. the document is important. I try to call him but he disregard my call.

Tracking Number: 1270-1320-1301
Date: 6-7-2021
Shipper: Danilo Santos jr., 386 p. sayo st., brgy. paltao, pulilan bulacan.
Consignee: Darosan Enterprises, 373 unit 3 mauban st., san jose, quezon city

My package was released to an unauthorized person. Now i cannot locate my package for 2 weeks the branch doesnt seem to be doing anything. I believe 2 weeks is more than enough. Package contains sensitive things such that i needed in training. The incident caused irreversable damage to my grades at school.

My cargo was stuck in Custom in the Philippines since May 5,2021.
There was no illegal item in the box.
There is no action being taken.

I have sent a parcel to India, Meghalaya shillong on 24th april using LBC. They later told me that my parcel is disposed off at delhi, i told them to bring back the parcel but they did not do so, and then i filed a complaint on 19th may and was asked to wait for a phone call from lbc, yet nobody has contacted me.
How is that acceptable? they have neglected my parcel and now is asking me to wait for them to investigate on the matter when it is clearly their fault. All i know is that i have paid my money to LBC not DHL and gave my parcel to LBC, the customer-seller dealing was between me and LBC.The refund should be given ASAP, as i have no clue as to how that investigation is going about.
Air way bill: 91576 40612
Tracking no: 201047637165
CMOS ticket# 1621426195

I would like to report a problem with your dynamics. I paid my transaction last April 9, 2021 thru LBC-Gaisano Grand Koronadal Branch. I followed up my payment with the origin branch, they said they will redeliver it, but it is not yet received. This is unfortunate. Hope you will act on my complain.

I went there to your LBC Express Melbourne Warehouse (courier service ravenhall Vic, Australia) today Thursday @ 9:45am 3/06/21. I talked to a certain LITO LUGUE I think he is the team leader there I got the information (position) from you other staff a while ago. I made a queries transaction LBC express money padala and the transaction went smoothly with your other staff (sharon). After that transaction I made a queries about the balikbayan box because I want to send balikbayan boxes to Laguna, Philippines... As far as here in Victoria, Australia we're still on pandemic and we're on lockdown and the government is encouraging here cashless transaction protection from both parties for safety. But your team leader LITO LUGUE insisting I pay CASH on the balikbayan box and I explained to him I'll pay in cashless payment with my ATM card as the government is encouraging cashless transaction for safety during this pandemic. His explanation LITO LUGUE your team leader insist cash payment because he told me they have no machine ATM transaction payment here in warehouse its with the other staff whose working at home to transact bussiness. I told him it's not our customer problem you got only one machine ATM payment for transaction and we cannot transact gettingy our product if we have no cash as we are following the government's guidelines cashless transaction. We haven't finish our communication closing the transaction about the balikbayan box and he LITO LUGUE left me unattended and went inside the office and entertain another customer.Emotionally there's an impact to me, embarrassing a customer and VERY RUDE approach to a customer. Is this the way you TREAT your customers? I think your team leader there LITO LUGUE got no trainings and etiquettes how to handle Customer Service. So sorry it's BELOW PAR your customer service here and your team leader must know the BASIC RULES CUSTOMER SERVICE ETIQUTTE. I demand an answer for my complaint if you won't act on this person LITO LUGUE I will upgrade my complaint here to the proper agency Consumer complaint in Melbourne.

Thanks,

Fred

Seriously??????? How many times do I need to follow up thru calls, emails and instagram before I get my parcel?
I even briefed our subdivision guards to help the rider to find my house.
I spent many hours waiting outside my house in this hot weather, I even avoided to use my phone because I am expecting the call from the delivery guy.
I haven’t been so productive because of waiting for this parcel.
I was on the LBC track and trace all day that made me freaking surprise that it said “shipment is with concern” for the 4th time.
Seriously what kind of service do u have?
I spent so much money for the phone calls plus the time I wasted.
I am very frustrated and angry right now.
Can you please request to send it to the nearest LBC branch for me to pick it up. I cannot wait any longer.
Try to put yourself in my shoes and tell me what are u going to feel.
The stress level you have given me is enormous. I really don't understand this because I never had this kind of issue before. A friend of mine sent me some masks from Makati and the next day I received it. How come now they are having difficulties on locating the same address as it is an important and urgent parcel. It is my Passport with visa inside. Visa center is the sender.
Please I am begging anyone to provide me a proper service.
I need my passport asap

30 May 2021

To whom it may concern:

Good afternoon I would like to lodged a COMPLAINTS against your LBC DAU PUREGOLD, Mabalacat City, Pampanga personally...

Their services were below par!

Where should I go to handle my Complaints in person or have a discussions with right individual. Thus, Manager perhaps.

Thank you.

Roberto V. Galang
09281893356
09365072707

On May 26, 2021, I have sent a document package through LBC to Commission on Higher Education-NCR, 2F HEDC Bldg. CP Garcia, Diliman UP Campus, Quezon City, Metro Manila. Tracking Reference Number: 1497 1598 8470.

The pouch was specifically ATTN to Ms. Caren Mararac. Your courier gave it to the person named Edison Caruatal. However, the CHED NCR Records Section said that they did not receive the documents. Moreover, there is no Edison Caruatal among the main lobby guards. How can your courier give the package to an unauthorized person?

I've been in contact with your customer care dept. Since March 21, 2021 about me asking for help in resolving the mystery about the Missing ATM Card i have sent thru one of your branches, i made 6 follow ups and been replied by 5 different customer relation specialist but no one had really help me solved my concern. Wala po ni isa nagbigay ng proper guide para contact kayo directly hanggang makita ko na may Complaint Department pala. Maliwanag pong nasabi ko noong una pa lang na puwede or available lang akong makarecieved ng call from 8am to 10am dahil my work ako. My mga missed call from unknown # na nangyari hindi naman puwedeng i-call back. I just want the truth behind my missing ATM Card.

Package is NOT YET DELIVERED OR CLAIMED..but when i track this # it is delivered and claimed ALREADY.PLEASE FOLLOW UP..WE HAVE NOT RECEIVE THE PACKAGE YET.
This was supposed to be deliver May 25 2021..6pm i track this package it was already delivered at 6pm..BUT WE DID NOT RECEIVE THE PACKAGE YET..today i track again it was "CLAIMED" already..

This is the nth attempt and ill be raising this dispute to 8888 and DTI for your irresponsible service. I called your driver and he told me he can't deliver the parcel and would return my package to the warehouse at 4 pm, that's not even it. He even told me to go to CITIHARDWARE TABOK MANDAUE CITY so I could pick up my own package, I told him I can get it in the nearest LBC branch around Tabok, Mandaue Insular Square but he insists that I myself would get it there in the said hardware. Your service is the worst! They did not even call and he even had the audacity to use the excuse that LBC DOESNT PROVIDE THEM WITH LOAD. This is the most frustrating transaction I had in my entire life!!! You have the laziest drivers in Mactan-Mandaue Hub! You even don't even have the earnest effort to try to deliver my parcel!!!! I am very frustrated since those documents are very important!!!! You don't even read your waybill, it's your responsibility to properly deliver my package door-to-door since I paid for that! I have been following up on package 3x!!! Shame on you, and your service, and not even a customer service via email helped me. 

May 24, 2021
Around 2-3:30Pm

Good Day Ma'am/Sir ,

Yung teller na lalaki ng LBC Express - North Edsa Congressional mag-isa lang nagduduty walang mask & face shield, tapos Dalawa lng pinapapasok niya ei ang nakalagy sa Door nila 3 customers allowed. So They not follow their own rule. Di niya din sinusunod Health & Safety Protocol. Ito pa po pinagbukan ako ng Pinto na galit na walang pagrespeto bilang customer niya ko na dapat kalmado lang siang nakikipag-usap. Maling-Mali na yung ginagawa nia na gusto lang ipaliwanag kung bakit mag-isa sia bakit 2 customers lng pinapapasok nia ei malinaw na 3 customers pwde pumasok. Pinapasok lang ako nung alam niang tama ako. Basto siang kausap po. Imbes na dapat long patient to interact to the customer. View niyo po CCTV nila 2-3:30pm. Sana marunong siyang makipag-usap sa Customer hindi yung idadahilan mag-isa at dalwa na lang pwde pumasok pwde nmn sabhin in a good way of talk at sumunod sia sa Protocol dahil pwde masilipan ung company niya. Aksyunan niyo yan po dahil sa Attitude niya kung makaasta ng customer di tama. Salamt po

LBC EXPRESS ADDRESS: #1200 - MCY BUILDING EDSA CORNER SEMINARY ROAD, BRGY. BAHAY TORO QUEZON CITY.

I brought 3 items just awhile ago (May 23, 2021 at around 230 pm) to your SM Trece Martires City Branch here in Cavite. The items were to be delivered to 3 places (2 in carmona, Cavite and 1 in Las Pinas. I approached your counter personnel named "Jimmy" and told him it was to be delivered. The items are in a gift bag and quite large. He asked me if the items can be folded and I said it is possible. At first, I already do not like the way he talks to me, he was not respectful or say things with courtesy. He threw to me 3 forms to fill-out and told me not to fill it out in front of him but in another counter. Once I filled-out the forms he told me if there are no contact numbers of the recipient. I told him that the package is part of a school activity and a surprise of the students to their parents. I would fully understand if the package will not be accepted if it is a company policy. Again, I told him that it is a package from the school. Then he said with a smirk "ano, ano , ano?! para saan niyan? ano gagawin dyan sa package?" He said it in a way that is annoyed to customer and is not respectful. That's the time that I raised my voice and said: "bakit ganyan ka makipag-usap sa customer?, kung hindi tatanggapin ang package walang problema. Pero hindi ko kailangan -justify syo.

May item ako, COP sa New York Branch, upon pickup narealized ko, mali yung naibigay kong name sa nagpadala, Sally Caberte instead of Rosalia M. Caberte, nasanay kasi ako sa door to door. Nakiusap ako na kung pwede i-consider na nila dahil PWD ako at iniiwasan kong magpabalik balik. May proof naman ako na ako yung tatanggap, may txt sa akin ang LBC. Bilang PWD, hindi nyo ba pwedeng iconsider yung kalagayan ng tatanggap, to think na napakainit pa and in times of this pandemic. Ok lang sana kung normal ako eh at kung pera yung tatanggapin ko. Kaya lang item lang yun at PWD ako. Inamin ko naman na may pagkakamali ako, pero sana pagbigyan na nila for humanitarian reasons. Hindi nila kinonsider yung kalagayan ko, sila lang branch ang nakitaan ko ng ganyan!!!!

Good pm po, im Raama P. Lamar, gusto ko po maaksiyonan yung nangyayari po sa LBC KUBUHAN BRANCH. Nag padala po kami items ang transaction is COD,pero ang gusto po nila is meet up, kesyo lubak lubak daw po, kesyo masisira 4 wheels nila, kesyo magulo ang lugar, bandang huli sira daw sasakyan nila, kaya meet up nalng, eh ang bayad is COD NOT MEET UP PO.sana po maaksyunan salamat po

Hello Magandang Araw po. Tanong ko lang po ang serbisyo niyo kasi nakadalawang charge ako withou informing the reciever. At ang teller niyo sa Hagonoy Bulacan.
Hindi po ako ang sender hindi din po ako ang reciever pero product ko po ang involve sa transaction.
Una, (attached invoice) ang reciever po na si Exekiel gonzales hndi po siya aware na may package po sa kanya ni refuse nya ung parcel. Though na inform namin sya na siya yung magrerecieved, the next day pinuntahan po niya sa LBC Branch Hagonoy to pick up. Hindi po binigay sa kanya ang parcel though kesyo wala siyang ID etc....ang solusyon change name namin ang transaction para makuha. After po na change name wala pong abiso ang LBC na binalik na po pala ang parcel sa Sender. (in Cavite)

*ang problema dito bakit hndi po kayo nag iinform na binabalik nyo ang parcel ng hindi na iinform ang customer*


(2nd resibo na naman) under sa name ng Angelita, Today May 17,2021 nagpunta ang anak with authorization and ID's at all hndi po binigay ng LBC HAgonoy Bulacan ang parcel ang sabi ededeliver. SUper hightide po ang Hagonoy sa morning. Kya po pinipick up tapos walng abiso kailan ang delivery.

*Dapat may proper communication po ang LBC HAgonoy Bulacan para hndi kawawa ang reciever po, panu pag urgent po iyun.*

*please paki advice ung staff niyo kasi masyadong masungit (LBC HAGONOY) sa kanya po ba ang branch na yan? *i think need niya ng disciplinary action* kundi masisira ang LBC

Parcel received by Catarman branch May10, 2021 tracking # 173447697367 did not move since.

Consignee is leaving for Gensan on May 17, 2021 the parcel contains cellphoneto beused in the travel BUT NOWHERE TO BE FOUND.

PLS UPDATE, DELIVER as indicated 3-5 days. It is over time already.

Or pay the damages and cost of the phone in the parcel including the globe line in it costing P999/month

I ordered online and delivery was late because delivery guy did not check all his resources. He was looking at the carbon copy of the waybill and mentioned that he couldnt see my phone number. Apparently he has the original waybill and did not look at it. Say he did not see my phone number, he's main job is to locate my address and he failed to do so though my address wasnt so complicated to locate. My order was supposedly a gift for my cousin but since it was delivered late i didnt give on time as well. Very disappointing. Tracking num. 15000000377773

The parcel i sent is supposed to be bount to tugegarao but your staff typed the wrong receiver and the address. Now the parcel i sent is in iloilo. Please advise me what to do. Thank you.