Hadi Abu Ghazalah Legal Translation Complaints

Translation is not google translate nor literal translation. I asked for a draft and what they provided was unacceptable. They refused to refund me when I told them that the translation was not what was a contextual letter. Hadi is a thief and people should not waste their money. I want my money back and they insist that their ‘translator’ stands by his translation. Is it up to the translator or customer?