MAKRO - Head Office Complaints

I paid for a fridge through EFT on Makro 5 day online promotion on the 27th of November(wed),on Sun(1st Dec) I received the email saying my order had been dispatched to couriers even now I am still waiting.i would like to have my money back I will buy from somewhere else.thanks MAK2262965 .
I have waited for long without any explanation. I tried calling last week Wed (4th) but told to wait a bit, how long will I wait .I had bought on Game on any furniture shop I would have got it by now

To go for a normal business upgrade it took me the whole day from around 10 to 15:59, then further more 1 teller working, floor manager watching tv, que for the electronics backed up busy day and you find random groceries shopping customers in electronic que what a waste waiting with an 18 month old baby call Makro manager and what happend even less what a waste of a day Never again