Printulu Complaints

First communication with them, 15 September 2020. Quote received and I sent a mail to request more information in terms of the design. Further communication : 29 September, 5 October, 7 October, 10 October, 12 October, 13 October.

I designed the artwork we required and exported to PDF as they requested which means that we dont pay a design fee. After that I requested to increase the number of units from 500 to 1000. I asked Thabang that they must please speed this up as the products that I needed these labels for had to be delivered to our client urgently which is why I chose them as they advertised their speedy service. I have subsequently seen a few complaints on the internet of bad service, false promises, missing printwork etc so it seems that it is they way they operate.

The last email I received from them was simply "Can you send specs for this one". I attached the image to this complaint. I cannot understand what their graphic designed means by "What are the specs" if I clearly have chosen the size of the printwork and the quantity and finishing and everything and it is noted very clearly in my invoice

I think they employ junior people who has no clue about what they are supposed to do who then learn and experiment on customer orders. I would not recommend using this company at all !! AND after weeks and weeks, I still have no product after they have been paid in full