MTN - Constantia Kloof Complaints

I contacted the customer care centre at around 9:40am this morning. Upon my first phone call at that time I was told by one of your advisers that a technician would call me within in hour to help with the configuration problem with my broadband. Four hours passed before I decided to call the centre again and this new advisor assured me that a technician would give me a call to help with the matter. Another four hours passed before a technician called and unfortunately my I was unable to pick the call as I had quickly gone to attend to an issue outside by my water pump. I then called the centre back to explain that after a total of 8 hours I had missed the call and asked if I could be put through and I was told that he would send an email and I should wait for a call. It is absurd that as someone who works from home and uses the MTN broadband services that 8 hours- a whole working day is the waiting time for an issue such as this to be sorted out and here I am still waiting for a call when an entire day of work has been wasted. I’m sure that I won’t get a call until tomorrow. Honestly the worst experience I’ve ever had of any company. I’m so angry. I can’t believe this is the practice of this company

Moved from Vodacom to MNT in December (unlimited package). Money has been deducted off my account.
It’s been 1 month I have not been able to make calls, send messages – not EVEN an sms.
I have mailed the desk – no reply. I have phoned the call centre 32 times. I mailed both CEO’s Rob and Godfrey. Nothing!
I want to cancel this is false advertising!
Ref: 0009195935