SportyBet Ghana Complaints

Ghana - Ghana, Accra
0242426200

File a complaint


Consumer Complaints ( 90 )

SENDER
Daniel Otoo
I won a single bet of GH¢150.00 on 15th August, 2020. I tried to withdraw the money but to no avail. Neither has the money been reversed to my sportybet wallet account. My GameID is 24028 with the winning ticket ID 110513.My number is 0243316707.
Service Issues Photo

Comment
COMPLAINT #5473 - Service Issues
SENDER
Bright Apeza
I have won about three bets. Two of which I can't see the slip again and one still unsettled. What is going on.
Comment
COMPLAINT #5326 - Service Issues
SENDER
Isaac
I won bet 113 GHS on 8Th August on my number and I tried to withdrawal my funds but it didn’t succeed neither has the money being reversed to my sportybet wallet please help me .. I urgently need money .. this is my number 0550424585
Reply by Boateng Wiredu on 10 August, 2020
I made a bet and the match was abounded. It is more than 24hrs and it is still pending. Match ID 13257 and bet Booking BCH12ZX
Reply by Boateng Wiredu on 11 August, 2020
Please how do your system work when the match is abounded? I want to know so that I will make a decision on your company if I will continue to use your company
Comment
COMPLAINT #5205 - Other Issues
SENDER
Enos Padmond
I won a bet today but the outcome came as lost...
Which was Manchester vrs LASK 2-1
HOME WIN OR ANY CLEAN SHEET
MY MARKET WAS "No".
Which means there won't the any clean sheet...

Pls I need my money in a polite way ...
Other Issues Photo

Reply by Gyansah Manu Moses on 25 November, 2020
Please,I have redrew 40 Cedis from my account but I have not received it in my wallet.please, kindly verify it for me. 0247249762 that's the contact
Comment
COMPLAINT #5094 - Other Issues
SENDER
Adejobi Emmanuel Adeboye
I credited my sportybet account. 09020604806 on wednesday 15/07/2020 at 22:56 with the sum of 3500 through gtb account 0164729143 but to my surprise the sportybet account have not been credited as at 29/07/2020 at 09:53, I logged a complain with sportybet on the 17th which they said is from my bank then I contacted my bank since on the 17th they said they are awaiting response from sportybet since 17th and anytime I called my bank to know what is wrong they said they have sent a reminder to sportybet.since when gtbank has been sending mails to sportybet they keep ignoring whereas they will respond to my anytime I send an email, I'm now in the middle
Comment
COMPLAINT #4809 - Delivery Issues
SENDER
Nelson Ameda
I won a bet of 1600 Ghana cedis anytime I try to withdraw the money they say fail , fail and pending . infact I have try about five hundred times to withdraw the money but unable to do so.I have also call the customer service about 200 time all what they told me is I should use the money to stick bet again before I can withdraw it .l listen to him and I use it to stick bet and I won 2100 cedis again I also try to withdraw but it fails I also called they told me to stick more several bet before they pay me.up to dat they haven't pay me it about a month getting to two months now. Am using this medium to tell the manager to seek immediate action to pay me back my money in a polite manner and I know u will do so. Thank u.
Reply by Jacks on 22 August, 2020
if it really is true, send them to court

simple, they are becoming scammers this days
Comment
COMPLAINT #4660 - Customer Service Issues
SENDER
Augustine
My running bet slip of about 6 teams got missing about 30. minute's before the game ended
I checked my bet history so many times, but can't found it, Sportybet has stolen my money
This is my experience with this company
They are not a company to be trust
Contract Issues Photo

Comment
COMPLAINT #4458 - Contract Issues
SENDER
Joseph Lee
I played a game yesterday being 5th July 2020. I Played this game
(FC UFA - URAL) Which i picked Draw/Draw which means Draw both halves. Ir came out positive but Sportybet showed me Lost, I contacted them via livechat, the guy was busy being giving me a fake result saying that the game failed. When i showed him a screenshot of the games on Livescores, He left the chat still insisting on his fake result. Please Sportybet Ghana Can't be Trusted
Other Issues Photo

Comment
COMPLAINT #4169 - Other Issues
SENDER
STephen
They refuse to release my funds. I don't know if they're broke or what? I won 9000 cedis a while ago, I've called their customer service, which doesn't work btw, whats the point in having a line to call when it doesn't work?

When you text them, they play the blame game, blaming your service provider and stuff like that. They are scammers which is not suprising when you take into consideration that even the winnings being displayed on their site is fake.

In a week, if my funds are not released, I'll be filing a law suit. When I'm done with them, they'll file for bankruptcy. I'm really pissed rn
Comment
COMPLAINT #3933 - Billing or Collection Issues
SENDER
Kwame Appiah-Kubi
i have Ghc 5 in my account and I’m trying to stake a Ghc 5 bet but it keeps telling me my balance is insufficient. what’s the problem?
Resolve it immediately. Thank you
Comment
COMPLAINT #3349 - Customer Service Issues
SENDER
Eric
I won't I bet and up now my account has not be credited. What is the issue to credit my account ?
I need immediate answer
Reply by Bayor henry on 23 May, 2020
I won I bet but money is not coming y
Comment
COMPLAINT #3052 - Other Issues
SENDER
Emmanuel paintsil
Hello.. My bet with bet id 200416190227bet83335190 has been tag wrongly after bet won and a rollback effected in the sum of ghc725.This is wrong as other betting companies have my selection winning. Please resolve this mistake promptly
Game id 7789/ 16/04 19:30
Thank you
Refund / Exchange Issues Photo

Reply by Emmanuel Boadi on 9 August, 2020
Wrongful rolling back of winnings

Please My bet with bet id
200809142015bet85468920 has been tagged wrongly after i have won the bet and rollback of Ghc13.41 has been deducted from my account. This is a mistake because all other betting companies have this selection winning. So please check into this and resolve this mistake.
Game id 21629 / 09/08 13:45 and game id 11703 / 09/08 13:45.
Thank you
Reply by Bismark Kyeremeh on 20 August, 2020
My bet ticket number 974087 is tagged winning-rollback and the amount deducted. What is the meaning of that? Please credit my accounts
Reply by Basit abdulai on 6 September, 2020
Pls my bet has been tag rollback....pls refund refund my money for ok...
Reply by Baah James on 26 March, 2021
Please my bet has been tag rollback please refund my money for my back please
Reply by Baah James on 27 March, 2021
Please my bet has been tag rollback please refund my money back to me please
Comment
COMPLAINT #2952 - Refund / Exchange Issues
SENDER
Ntiliban Nnandor
The above betslip since yesterday was cancelled in the course of play and I was not credited my refund. Due to that, the above betslip can't settle.
Reply by AGYEI RICHARD on 9 July, 2020
They are fake. I wanted to withdraw my own money from my sportybet account. Come and see what they are telling me... we cursed them.They say they offer 24/7 support tweaaa***
Reply by Emmanuel ofoe on 5 November, 2020
Withdrawal pending
I won a bet of 168.65 GHS on 5th November 2020 on my number and I tried to withdrawal my funds but it didn’t succeed neither has the money being reversed to my sportybet wallet please help me .. I urgently need money .. this is my number 0547609865
Comment
COMPLAINT #2843 - Refund / Exchange Issues
SENDER
Iddrisu Nuhu
I placed a bet on Antalyaspor or over 2.5 no and the score was galatasaray 5:0 Antalyaspor what shows that the bet has lost
Reply by Abena Basing on 11 July, 2020
I won a bet and it was considered as lost bet bet ID 19609
Comment
COMPLAINT #2449 - Other Issues
SENDER
Isaac Asare
i have won a bet tocket yesterday but one match has been tagged as not started whiles it has been played.
Reply by Seth osei on 20 December, 2019
My 49.50 cedis transaction into my sportybet account that failed has not been paid back.
I need my money now please.
Reply by Kennedyberry on 19 March, 2020
I also had unpaid bet ticket right now and am calling the office line no response,pls I want my bet paid today
Reply by de-Souza Worgbeyi on 25 June, 2020
Can you please help me with their office line. The chat section seems to be an AI
Comment
COMPLAINT #2426 - Service Issues
SENDER
Audry Weseh Avilugu
Unsuccessful deposit to my bet account. Meanwhile funds have been moved out of my mobile money account. I am running out patience, pls rectify asap...my number is 0244608072.
Reply by Mensah martin on 2 December, 2019
My money have been deducted from my mobile money accounts but have not show on my bet account 20gh my number is 0547510090
Reply by Stephen Kweku Aryeh on 19 April, 2020
Hi I just deposited 30 cedis into my account bh didn’t show please what is the problem
Comment
COMPLAINT #2381 - Other Issues
SENDER
Annes Yunus
I placed a bet since Friday and I won all the matches I staked. It's still telling me that one is ongoing since friday.ive been expecting my money to be in the account by today but still nothing is there. Kindly check it out and work on it for me As soon as possible.
Refund / Exchange Issues Photo

Reply by Raymond Sarpong on 10 December, 2019
The same thing has happened to me I placed a bet on UEFA champions league match which I won but has been added to my lost bet
Reply by Raymond Sarpong on 10 December, 2019
The same thing has happened to me I placed a bet on UEFA champions league match which I won but has been added to my lost bet
Comment
COMPLAINT #2322 - Refund / Exchange Issues
SENDER
Twum Kwabena
Yesterday I staked a bet and I won but you said I lost the bet .And the game is basketball that is Galatasaray win and the final score is 84:83 but you have carried my bet to lost bet.
Refund / Exchange Issues Photo

Reply by Raymond Sarpong on 10 December, 2019
I’m facing the same problem and I don’t know how to solve it since none of their staff a willing to listen to me.. I won a bet and it has been added to my lost bet
Reply by Kwasi Boadu on 3 July, 2020
Why is sporty doing this? I've won my bet but they aren't giving me my money. I just don't understand. I'll take them to court if they refuse to give me my money. Why are u guys doing this
Reply by Gyamfi Benedict on 25 September, 2020
me too I won a bet but you have added to my lost bet why tell me if I were to lost you would have taken your money fast so send my money to me.
Reply by Louis Entsil on 12 April, 2021
Yes ,same here
I won but they said lost.just a bad and poor site
Comment
COMPLAINT #2236 - Refund / Exchange Issues
SENDER
Linus Alan Shane Tsyokplo
Made a withdrawal request via their app and yet to receive the payment. They have since approve subsequent requests but failed to approve my previous requests but debited my account accordingly.
Refund / Exchange Issues Photo

Reply by Eric takyi on 17 October, 2019
Please I have won 100cedis on my sporty bet wallet but am trying to make a withdrawal. but I can't... Is on pending since yesterday
Reply by Seidu adamu on 12 December, 2019
Am facing the same problem now
Reply by Daniel Nyarko on 9 April, 2020
I just won a bet but it has not been credited to my account rather categorize it as lost.
Details as follows
Game ID:2396|09/04 13:05
Sheet Trollei v Chetyre Ledokola
Final score 4:3
Pick Home or Away@1.37
Market Double chance.
Pls do something before advise myself. Good evening
Comment
COMPLAINT #2204 - Refund / Exchange Issues
SENDER
Ogbe oyeinbrakemi Ephraim
I withdrew 200 cedis today money has been deducted from my account but I haven't received the money in my mobile money pls rectify 0572068526
Comment
COMPLAINT #2147 - Refund / Exchange Issues