I credited my account for more two weeks and not yet credited - Consumer Complaint for SportyBet Ghana

I credited my sportybet account. 09020604806 on wednesday 15/07/2020 at 22:56 with the sum of 3500 through gtb account 0164729143 but to my surprise the sportybet account have not been credited as at 29/07/2020 at 09:53, I logged a complain with sportybet on the 17th which they said is from my bank then I contacted my bank since on the 17th they said they are awaiting response from sportybet since 17th and anytime I called my bank to know what is wrong they said they have sent a reminder to sportybet.since when gtbank has been sending mails to sportybet they keep ignoring whereas they will respond to my anytime I send an email, I'm now in the middle