Faulty laptop being sold to me and I’m told no one can help me - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I bought a brand new laptop from incredible connection in canal walk which has been faulty since I bought it. I phoned the store about the laptop issue and I was advised that the faulty laptop can be taken to an alternative store closer to me. I took their advice and went to Tablebay mall, where I was advised that the laptop is fine after it was tested. I was told that the laptop should operate better if I removed one of the installed viruses. There were a few other reasons too such as windows 10 software causing the issue etc.... I knew there was a fault with the laptop because it was slow in starting up , and kept restarting whilst I was working. The mouse cursor doesn’t work sometimes... the camera also doesn’t work, so I can’t do video conferencing. It would also make screeching noises while the screen went blank. Despite being told what to do, I knew there was an issue but was hoping removing the antivirus would solve my issue.I went home removed the antivirus but still had the same issue. The issue with the laptop actually became worse. All within few days of purchasing the laptop . So I go back to the store where I initially purchased the laptop and I’m told to phone a 0800 number .... the store manager said there’s a procedure to follow and they can’t assist me, other than me having to complete a form, and the device will be sent back to the supplier for test. Why cant incredible connection take responsibility for a faulty product but they quick to sell you a product and take your money. I’m highly dissatisfied and disappointed by the service I received today, knowing that I have supported incredible connection all these years. No ownership was taken. We asked the manger to speak to a area manager or a their superior and apparently they not available. Why must one beg to receive service ??? What happend to customer service and ensuring your loyal customers stay happy ? The ones that actually support your business receives no support in return. That laptop is suppose to assist me in sustaining my business... it’s my lively hood and helps me to support my family . But I guess that’s not important. Prior to this I’ve spoken to online support and made calls to the store... it’s really very frustrating