Refusal to pay winning amount. - Consumer Complaint for SportyBet Nigeria

On Tuesday 26 May, 2020, I played a bet on sportybet.com Nigeria. Find below the bet details:

Game ID:15906
Ticket ID: 790225
Time: 14.00pm
Pick:Under 4.5
Market: O/U
Team: Football Frydek Mistek vs Bank Ostrava B.

It was a match between Football Frydek Mistek vs Bank Ostrava B. The game started at 2pm Nigeria time.

I played under 4.5@ 1.50 odds. I staked the bet with N500 and was expected to win N750. Luckily for me, the match ended 0 - 1 at full time of 90 minutes.

My ticket details on my sportybet account indicated game won with a congratulations. However, instead of being paid N750, my bet account was credited with only N500 only.

I chatted with two sportybet online customer representatives, a lady named Jenifer Nwoko and someone with the name Kishak. These two claimed that the match was abandoned and therefore my total stake was refunded. I sent to them results and proofs from two other online sport bet companies namely sofascore.com and scoresinlive.com which proved that the match was concluded and not abandoned. But these two insisted that the match was abandoned even though they have nothing to support their claim.

Please i could not attach the screenshot photo of final results as shown on sofascore.com and scoresinlive.com that the match was concluded and played for 90 minutes but these can be verified online.

Consequent upon the above, I am hereby filing a case of deliberate fraud against sportybet Nigeria and its allies and demand as follows:

1. A refund of my winning amount of N250.00
2. A refund to other similar customers who may have been robbed by this deliberate and dubious action by sportybet.
3. An unreserved letter of apology signed by sportybet Nigeria.
4. A substantial compensation in the sum that will deter the company from making future attempt at cheating customers.
5. A person to person phone call from the company admitting its fault and apologizing for the actions.

Thank you.

Name: Adeyemi Martins Akande
Phone number: 09037615503