registration off extended warranty - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I bought a HP 255 G7 notebook on the 28/04/2021 from you on line. I try to register the 3 year extended warranty but could not. I went to you Matlosana branch for help. Thy dit the registration for me and said i will recieve an email to confirm the registration when i didn't recieved it i phone and was inform there is no registration.I phoned again and was help by Fezile Magobiya,she said i must send the information again. I did so and she said that she will send it to the warranty department. After days i didn't received any respond. I went back to Matlosana branch and they contact Fezile and after two weeks i recieved no call or email from Incredible Conection.ICan't understand why you advertise the exteded warranty and don't want to help me. please can you cotact me . Thank You.