To whom it may concern.
For over 8 months I have been trying to sort out an issue with my mother's flow account. Details are below. It has become so serious that I have had to make alternative arrangement, at a cost to ourselves to get the matter remedied.
We have been paying the monthly bill via Paymaster to ensure that our alarm system can be monitored. I now understand that there is no service to our property, although FLOW Jamaica has continued to accept the payments. They have never responded to any of my phone calls or emails about the matter. Please see the last email I sent in February. To date, I have not received an acknowledgement, let alone a response.
Please can you therefore, respond to this complaint as a matter of urgency, as this level of service from FLOW Jamaica, in particular, the Mandeville Branch it totally unacceptable.
The details are below, and I have attached, via the portal below, a copy of my last correspondence.
Re: Account Number - 50215863
Account Type: Residential
Invoice Number: 25470220
Customer details: Mrts Rosalee Richards, 12 Highway Drive Mandeville
I Look forward to receiving your urgent responce
Audrey Adams (daughter)
on behalf of Mrs R Richards (Account Holder)