Good day
I took my laptop to Incredible connection on the 8th of May 2021. I was asked to pay R450 for an assessment to be done, which I paid. The technician assured me that he will send my laptop to HP as he was unable to open the laptop. He told me that he will keep me informed every step of the way. I tried calling later in the week with no success as phones just rang. On Saturday, 14th May 2021 I went into the store to enquire the progress of my laptop and why I have not heard anything yet. There was no one to assist me and a lady took my detail and promised that the technician will call me back as soon as he comes from lunch. He only called later Sunday 15th May 2021. He informed me that he will need to see what is going on and that he will call the next day to give feedback. On the 19th May Tommy called to tell me that the laptop was collected on Monday, 10th May 2021 and that he does not have any feedback but will follow up. On the 20th I got a quote for R5980. The quote had no detail in terms of items that are faulty and what the cost for each item will be. It did not even address the issues I raised. The quote was only for the replacement of covers, which is not what I brought the laptop in for. My concerns are as follows:
* The duration it took to respond and give feedback
* The technician told me the laptop will be send to HP but the quote comes from Dualzone. Upon enquiry Tommy told me that is Incredible Connection's repair center. That was not the agreement as I would have taken the laptop to HP
* The quote does not address the issues I brought it in for.
* I have no certainty if things in my laptop have been tempered with and if what I originally left is what I am getting back as the in.
I would like my laptop back together with the R450 I paid to transport the laptop because it was not transported to where I was told it would be transported to and the quote did not address my issues. Also want a letter from HP giving a guarantee that the laptop I took in has all the components in it that it must and nothing has been removed/tempered with as I do not trust anything they say now.
Kind regards
Bedelia