Flow May Pen informed me that my Do It Now bundle would be installed on Friday 27th November 2020. This was not the case, after countless telephone calls, arrangements were made for an engineer to install the bundle package 3rd December 2020. This was to include: 1 additional box and a wi-fi extender. Then engineer that came said there are no WiFi extenders in stock and that I must contact May Pen office to arrange for the WiFi extender to be installed when in stock.... Why should it be down to me to contact the flow may pen office? They should have it on record that the account requires a WiFi extender to be installed as soon as restock is available....
2nd complaint.
Service number 876 986 9041 should have been ported over to the new bundle set up 3rd December it is now the 11th and still this has not happened, I was told this would take 3 days....
May Pen Flow gives a whatsApp number to contact them on WHY? NO ONE EVER ANSWERS THE Phone... The only option is to attend the office... Flow need to look into there customer service procedures because it is clearly not working. STAFF need training...