Bought a TV thats broken from day 1 - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

I Bought a brand new Android tv end of January 2021. As i got home the tv were preloaded with a user already on the tv. My Netflux wasnt working also. So i Thought lets try ine more thing. I took my PS 4 and start setting it up. As i put in the HDMI cabble the tv display retreaving data the whole time. I took the tv back and the salesman told me they wil send it in fir repairs. Thas already 3 weeks since niby can tell me whats going on and every salesman i spoke to still calls me back. I have lodge a complain by custemor service no one has phone me back. So i would like to know whats going on or should u start by going to the consumer act guys. Becuase i payed for a brand new tv. Atleast they coukd have give my my money back ir a brand new Tv. I do have all the proof frim the store i bought if from in somerset wes. I have proof that i took it back to Hermanus store were whe bought Also a tv and laptop that were R20000. The names of the sales person and manager. Please give me a call. Brandon.