I believe you offer delivery and ready to pick-up service. There is this Mercury branch at KM 5 La Trinidad, Benguet that I was trying to call yesterday. It was an emergency case for a patient currently admitted in the hospital. The phone rang for 4 to 5 times until I heard someone lift the phone from the other line and ibinagsak pabalik sa cradle ang phone ending the call. It would have been better kung hindi na lang sana ginalaw yung telepono. It would have been less rude and offending.
I know and understand fully how things in a healthcare establishment work. I myself work for one. May mga oras tayong toxic at sobrang abala. Sino bang hindi magiging busy? It's healthcare provision. Healthcare sevice. Laging madaming ginagawa. But we can't use that as an excuse to be rude towards our costumers, after all the Pharmacy field do cover costumer service greatly. I'm not into the "costumer is always right" stuff but courtesy and politeness do go a long way with our type of job.