Service disconnected despite paying bill - Consumer Complaint for Flow Jamaica

I paid online as I typically do. They claim they cannot locate my payment (This has happened before). I've made NUMEROUS attempts at a resolution, showed proof of payment, supplied ALL requested information over the past 2+ weeks. Service still disconnected, was told at first it will remain so for 30 days while they attempt to locate my payment. Was then told I would be contacted and given 'an extension to pay' while they search for my payment hence service will not be affected. I was never contacted. Service remains disconnected. Customer service rep yesterday said service will be restored within 1-2 hours since I provided credible proof of payment (this was provided during ALL INTERACTIONS) service was still not restored. Getting through to customer service is a huge pain, I am now just wanting them to remove their equipment since they have treated me so poorly and clearly have no true intentions of resolving this issue.