Poor Customer Service - Consumer Complaint for DTM George (Nissan)

Charley Cain
The Service advisor (Werner?)refused unapologetically (appears to be untrained and not well groomed for this role or does not have the disposition for this job)that DTM only provide transfer services for clients in George. He did not give any reason for the change. I said to him for the record that the Wilrderness is in fact in George! I said to him that I have always been shuttled from and to DTM from the Wilderness. I was never advised that this is a new arrangement for the Wilderness or just for myself. I believe DTM still do transfers to Hoekwil and so on, which is much further to DTM. He then reluctantly conceded to approve the transfer. He certainly spoiled my whole day with his unprofessional behaviour.

I expect DTM to advise me in advance about new arrangments so I am not surprised when I arrive at DTM. After I have book weeks in advance. As a customer that contributes to the viability of DTM, I expect better!!!!
COMPLAINT #2453 - Service Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.