Bad service - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

My order number is 300427665. I ordered an Xbox on 02/02/21. When I checked my order on 05/02/21 is shows that my order picking is still in progress. Does it take 3 working days to take my order from your storage. When I ordered I was told that it would take 2 to 5 days to deliver. If you do not have stock then please put the money back into my account so that I can go elsewhere. I don't get this bad service at Takealot. I'm sure they would appreciate my business.