Received an email today Feb 10, 2021 from REIN BAÑAL.
"May we confirmif the excess payment was already credited to your account."
This is the content of my reply.
NOT YET CREDITED to my security bank account. I don't know what's happening, why it took so long. It's been FIFTY FOUR (54) DAYS since the day I reported it.
1. Legal Department advised me to pay over the counter, I followed.... WRONG decision I made because it wasn't posted in my auto loan account.
2. Heard from customer service that only 29,116.25 is the excess payment. akit yun lang? From 86,000 down to 29,116.25?
3. I REQUESTED for the BREAKDOWN of computation. It took so long and the breakdown sent to me dated JAn 27, 2021 by Ms. JACKIE Q. CANLAS was too informal and I don't know what the computation was all about. May mga hidden charges and penalties ba? Even Security Bank SUPERVISOR CAN'T EXPLAIN it. Stated also on the email, that the said amount will be CREDITED TO MY BANK ACCOUNT WITHIN 5-7 DAYS. When is your 5-7 DAYS lead time? Oh baka nmn, nagkamali ulit kau, insted na 5-7 DAYS eh 5-7 MONTHS pala.
4. I REQUESTED for HISTORY OF PAYMENT, until now my request wasn't sent to me. I still have to wait for another 15 days lead time.
5. Ang daming tanong na ang tanging sagot ng agent nyo, Sorry for the inconvenience. Tsk tsk tsk tsk tsk tsk
6. REQUESTED also for a return call ng concerned unit nyo, until now wala nmn.
Naiistress na po ako, sobra! Malapit na naman ang monthly payment ko sa auto loan na yan. Hanggang ngaun, wala pa rin nangyayari sa nairaise kong concern. SOBRA NMN BAGAL NG SERBISYO NYO. Pagdating sa interest at penalties, mas mabilis pa kau magcompute sa calculator. Sa pamunuan ng Security BAnk, paki aksyunan naman po. Hndi ko na mabilang kung ilang beses akong tumawag sa inyo, kung kani kaninong department nyo ako pinagpapasa pasahan. NAgtatiyaga akong nagaantay sa telepono para magfollow up. Very poor ang serbisyo nyo compare sa ibang bangko. hindi ko alam kung bakit, anong nangyayari. May anomalya ba? Bat ang laki laki ng hidden charges and penalties nyo Security Bank? Wala kayong awa, interest lang ng banko ang pinangangalagaan nyo. I STRONGLY DO NOT RECOMMEND SECURITY BANK to my friends, relatives and colleagues. Very poor customer service.