So I sent an email last week already as I am desperate need of a laptop as we are doing exams online at the moment and now I don't have a laptop as I was told that the laptop would be back before my exams commenced but no, now I'm stuck with no laptop in exam week please help !
This is the email I sent through 5 times or more to their head office, complaints department and any email I could find, but didn't get one response
Good day I’m student at Stellenbosch university and I bought a MacBook Air from your store (specifically because a 3 year warranty was included in the deal) and my laptop has been playing up and not charging when plugged in. But in any case, I sent the laptop in a little over three weeks ago to your Eikestad mall branch as it still had just over a year of warranty left but the decision to send it in was rather hard as we are doing A1s(Exams) this coming week which are online, so if you can understand being without your computer when the results of these tests determine a lot isn’t easy, So I was wondering if you could push the repairs of the laptop forward as they are saying it’s going to take just over two weeks minimum from today to order the part and repair it Alternatively could you replace my laptop with a new one as I really don’t mind even if it’s a model down from my current laptop as I need a laptop for my exams. This being said I would like to mention your Technician (Rodney) at Eikestad mall has been a star to my situation and would like to Commend him.