Have always had poor internet service for a number of months now however this has now become a major issue since covid as my children who attend Utec is back home in St Elizabeth. I have reported this matter so many times and in Dec I was given a number 5779516 and was told that the cable from the exchange in Santa Cruz to Leeds is damaged. The technicians also told us that we were not the only ones with this issue and they have reported this matter to the office so many times. I was told that thiscissue would have been rectified by January 29 2021 yet when i called on the 30th i was told by tge agent that she is not sure when àthis matter would be rectified. I asked to speak to a supervisor but was told that because of the weekend no one was therecto assist however she took my number and said i would get a call back with 24 hrs. I never received any calls and so i called back today, only to be told that the matter was resolved. I told the lady Nathaniel C that was not possible as as i was currently experiencing the same issue. I asked to speak to a supervisor Kimberly and she said that old case was closed and proceeded to trouble shoot the issue. No issue was found as all the lights were on the modem yet there was no service. She logged a new report 5847425.Honestly is this Flow way of avoiding from paying for the period when my service has been down. More importantly is that the cable be changed so that we the people of Leeds who are also suffering can be relieved of this shoddy service. Help Help Please Flow. We are being held at ransome
I am Dennie Copley
8769664382
880070870000