I went to Kempton Park Incredible store to apply for a cellphone contract,everything went well until I was phoned by a sale rep that she made a mistake with an application,the one she applied for didn't come with a voucher and she promised to fix it or apply for a new one for me otherwise I must bring back the voucher?I've been waiting for the verdict since,and one day I got a miss call from her and couldn't return her call,after some days Vodacom billed me again and as it is I'm still waiting for the answer.
While on that with the voucher I got I wanted to buy online with it and deposited the difference as was told it does work online,only to find out that when I phoned their customer service to follow my purchase was told that's not possible,for several days I phoned,phone hung up on my ear as the consultant couldn't understand what I was saying(meaning I'm illiterate)got hold of the supervisor who apologized and promised to sort this out as I now wanted my refund cause I fought a losing battle,it was on the 23rd September when I sent them my proof of payment and i'm still waiting till today to be refunded,took this matter to their Facebook page was contacted and once more banking details were requested on the 8th October 2019,STILL WAITING