Hi sense cell phone - Consumer Complaint for INCREDIBLE CONNECTION - HEAD OFFICE

A hi sense cell phone was purchase last year. There is a 2 years warranty. There was something wrong with phone. Phone was book in first time in the beginning of this year. We receive phone back. It wasn't long then the phone have the same problem. It was book in for a second time in this month April 2021 we receive a new phon yesterday 27 April 2021 because they can't fix other phone. We did not receive a new slip with this phone's cerial nr on, so if there going to be wrong with new phone that we receive the slip does not show same info the the phone produck. We also lost trust in this hi sense phone, we want to purchuse a other model and tipe of phone. We where willing to pay money in we take more expensive phone or we want our money back. Manager don't want us to purchuse a other phone. The new phone that we receive is still closed not open yet. The manager of kolonadecentrum is not very helpfull. Please contact me at 0624992031. Please help?